IT Support Specialist

Were searching for an IT Support Specialist Are you searching for new possibilities

Westland Insurance Group Ltd is growing and has a new opportunity for an IT Support Specialist in Dartmouth NS.

The Westland story is all about growth and that means plenty of possibility for everyone on our team. Every day Westland proves that building a great business means taking care of communities clients and each other with equal commitment. As we continue to open new doors were inviting amazing people like you to join us.

Discover whats possible with Westland.

As an IT Support Specialist youre a natural problem solver and an integral member of our IT team! You are responsible for ensuring incidents relating to inhouse computing systems are recorded and resolved by means of troubleshooting problems advising on appropriate actions or redirecting to appropriate resources using the IT Service Management System.

Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved workrelated training/development courses leading to certification and programs that offer professional development including seminars and conferences.

Interested in learning more

Why youll love Westland:

• An open flexible and welcoming workplace
• Plenty of opportunities to grow and learn
• Autonomy to drive your own success
• Be part of our inclusive culture alongside an extraordinarily talented community of people with a wide variety of backgrounds
• A total rewards program that takes care of your financial physical and mental health
• Flexible paid Values Days to celebrate days important to you
• Paid Volunteer Days for employees as part of Amplifying Communities a program to support causes that matter most to our employees and clients
  

Why well love You:

• You have a passion to solve complex problems as well as drive impact and productivity through technology
• You are forwardlooking while supporting our legacy and future state environments
• You are a critical thinker who loves to analyze and problemsolve issues
• You have the ability to learn new technologies quickly and with strong attention to details and accuracy
• Your approach is collaborative to ensure you can deliver thoughtful and complete workas a strong team player while can also work independently
• You are an excellent communicator and you take pride in providing best customer services
• You are proficient in the use of remote desktop management and support tools as well as workstation configurations and desktop PCs
• You have a minimum three years experience in a Service Desk role providing support in Microsoft environments (Windows10 Active Directory Office 365 SharePoint Teams)
• You have a certification in A Help Desk Professional ITIL foundations preferred or an equivalent combination of education training and experience
• Bonus: Experience with ServiceNow
• Bonus: You are bilingual and fluent in both English and French

Once here youll:

• Be a key point of contact to communicate manage and resolve IT incidents and fulfill service requests
• Think two steps ahead byanticipating potential issues or bottlenecks and identifying possible solutions
• Provide level 1 and 2 support for our technology systems via phone/chat/email/deskside
• Participate in IT customer projects including office moves infrastructure deployments and cloud services and 24*7 on call rotation
• Safeguard the security of our information systems and networks by thinkingtwo steps ahead andanticipating potential issues or bottlenecks and identifying possible solutions
• Manage and monitor a wide range of systems issues collaborating with other technical teams as needed

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You belong here
We strive to be much more than a great place to work. Here you join a collective of incredibly vibrant purpose driven and openminded people. Every day Westland proves that building a great business means taking care of communities clients and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation.

At Westland you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen champion equity and diversity and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants disabilityrelated needs up to the point of undue hardship throughout all stages of the recruitment and selection process.

If you require a disabilityrelated accommodation in order to participate in the recruitment process please contact the recruitment team by email at