The AO Associate should be someone passionate about supporting a fastpaced Ops environment who will enjoy the challenges and rewards of working in a fastgrowing organization and in a very international environment. This is a high visibility position with big scope of creativity and selfdevelopment. The individual should possess excellent written and verbal communication skills as the candidate will work very closely with a diverse team. Ability to create and manage work plans timelines and accommodate multiple priorities will be critical for success.
Responsibilities:
Follows SOP or managers instructions and ensures tasks are quality compliant
Contributes to project improvement ideas if applicable
Responsible for giving timely responses to stakeholders on related tasks with guidance i.e. as per SOP and SLA
Proactively raises issues/alarms to manager or stakeholders
Meets business metrics and goals i.e. SLA productivity targets and quality benchmarks.
Maintains records of daytoday work by updating trackers or workflow tools
Meets predetermined and assigned productivity targets and quality standards.
Bachelors degree
Experience with Microsoft Office products and applications
Speak write and read fluently in English
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Required Experience:
IC