Support Associate - Scheduler
Support Associate - Scheduler
Posted on :
18-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
18-04-2025
Job Description
Are you looking to expand your medical office experience Dayton Physicians Network is looking to add a Support Associate Scheduler!
The Support Associate Scheduler is responsible for scheduling patient exams diagnostic tests treatments and/ or surgeries.
Schedule:
Monday Friday 8:00am to 4:30pm eight hour shifts
No evenings weekends or holidays!
Why work for Dayton Physicians Network
- Fulltime employees are eligible for health dental and vision benefits
- Company holidays and a flexible holiday!
- Generous Paid Time Off (PTO) Package
- Additional accrual increase after 1 year of service with Dayton Physicians!
- 401K
- Scrub Allotment
- Yearly Bonus Program
- Dayton Physicians Network as an Independent Practice< Watch video here!
DPN Core Value Expectations:
TheCARESmodel reflects the principles that guide our daytoday behaviors; our decisions our actions and our relationships with each other and with the patients and families we serve. All DPN employees are expected to embrace and demonstrate the following:
- COMPASSION: the patient is at the center of all we do
- ACCOUNTABILITY: we hold ourselves accountable for our actions
- RESPECT: we show respect for others
- EXCELLENCE with Innovation: we strive for excellence in all we do
- SERVICE through Collaboration: we provide service to our patients team members and community.
Additionally as DPN is a serviceoriented organization All DPN employees are expected to embrace and demonstrate the following when interacting with patients employees and other customers:
- Smile make eye contact and greet with energy!
- Restate what you are hearing. Listen patiently and compassionately to complaints. Our patients and families are likely going through a difficult time. Irritability on their part is not about you.
- Give full attention. Turn away from the computer screen and face the person you are conversing with.
- Explain any potential delays in service and provide frequent updates.
- Empathize (feel empathy for someone)
Essential Duties and Responsibilities:
Schedules appointments and answers patient inquiries regarding appointment schedules;
For RO specific role: processes physician orders for imaging labs and other followups;
Notifies patients of all pertinent information required for surgery treatment and/or testing including any payment expected prior to the scheduled date;
Contacts patients to clarify reschedule and resolve issues surrounding appointment times;
Notifies Physician as necessary regarding their schedule;
Completes patient forms such as insurance or leave certifications and forwards to physician for signature;
Obtains verifies and updates patient demographic information;
Contacts physicians offices labs and testing facilities to request results and other documents as needed or requested;
Assists other office support positions as needed or requested;
Follow all health care privacy and safety rules and adheres to Dayton Physicians Core Values;
Other duties as assigned.
Schedules appointments and answers patient inquiries regarding appointment schedules;
For RO specific role: processes physician orders for imaging labs and other followups;
Notifies patients of all pertinent information required for surgery treatment and/or testing including any payment expected prior to the scheduled date;
Contacts patients to clarify reschedule and resolve issues surrounding appointment times;
Notifies Physician as necessary regarding their schedule;
Completes patient forms such as insurance or leave certifications and forwards to physician for signature;
Obtains verifies and updates patient demographic information;
Contacts physicians offices labs and testing facilities to request results and other documents as needed or requested;
Assists other office support positions as needed or requested;
Follow all health care privacy and safety rules and adheres to Dayton Physicians Core Values;
Other duties as assigned.
Required Education and/ or Experience:
High School Diploma or GED. At least one 1 year of previous experience working in a Medical Office or administrative position scheduling appointments or other activities on a regular basis 23 years experience is preferred.
High School Diploma or GED. At least one 1 year of previous experience working in a Medical Office or administrative position scheduling appointments or other activities on a regular basis 23 years experience is preferred.
General Skill Requirements:
Excellent oral and written communication
Working knowledge of Microsoft Office including Word Excel and Outlook.
Experience working with a Practice Management system.
Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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