Technical Support Specialist
Technical Support Specialist
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Job Description
SOTI is committed to providing its employees with endless possibilities; learning new things working with the latest technologies and making a difference in the world.
Job Title: Technical Support Specialist
Locations: Gothenburg Sweden (Hybrid)
Type of role: Permanent
Language: Swedish and English
To start: ASAP
Who We Are
At SOTI we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us being visionary is more important than doing things the way theyve always been done.
What Were Looking For
Were looking for a highly skilled Technical Support Specialist who is excited to work in a fastpaced agile environment and will be motivated and passionate about driving tech forward!
Whats in it for you
The People Our people are our most important resource. From our humble origins in our founders basement to our industry leading position today SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth continuous innovation and fun.
The Growth Our environment fosters new ideas fresh perspectives and the ability to take them over the goal line. SOTI is a fastpaced environment with a global reach that encourages you to make your mark and be part of something big!
The Technology Youll get the chance to work with leading edge technologies and take on complex and interesting projects as part of highly collaborative and agile teams. You will work alongside SOTIs partners which include leading tech giants that will keep you on the cusp of emerging technologies.
What Youll Do
- Provide telephone and email based postsales technical support for our software products
- Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
- Work proactively to update customers by reporting progress regarding outstanding queries
- Endeavor to respond to all customer requests in a timely manner while improving customer experience
- Provide superior customer service in regards to our MDM solutions. Diagnoseand solve application queries and answer customer questions
- Use various devices to reproduce customer environments in order to troubleshoot issues further
Experience Youll Bring
- Degree or Diploma in Computer Networking Information Technology Computer Science or a related technical field
- Solid understanding of the OSI model and computer networking principles (Firewalls Network Protocols Subnetting)
- Solid understanding of modern Windows client (e.g. Windows 10 Windows 11 and server operating systems (e.g. Windows Server 2019 Windows Server 2022. Experience with database management systems (such as SQL Server) and virtualization technologies (like VMware or HyperV) is a plus.
- Knowledge of mobile computing platforms (Android iOS)
- Minimum 12 years of relevant experience exceptions for qualified candidates
- Strong problem solving abilities strong team player (i.e. flexible hardworking fastlearner selfmotivated results oriented)
- Able to plan prioritize and organize workload consistently working within service standards and agreed objectives
- Outstanding verbal and written communication skills in fluent Swedish and English. Fluency in additional Nordic languages would be advantageous.
About SOTI
SOTI is the worlds most trusted provider of mobile andIoT managementsolutions with more than 17000 enterprise customers and millions of devices managed worldwide. SOTIs innovative portfolio of solutions and services provide the tools organizations need to truly mobilize their operations and optimize their mobility investments. SOTI extendssecure mobility managementto provide a total flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organization.
At SOTI we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market. We offer careers with #EndlessPossibilities.
What are you waiting for Apply today:
*Successful applicants will be required to undergo a background check.
If you want to bring your ideas to life apply at SOTI today.
Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter SOTI will not consider or agree to payment of any referral compensation or recruiter fee.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
