Lead - Banking Operations
Lead - Banking Operations
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Job Description
Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a newage digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
The Role TheTeam Lead will be overseeing our Banking operations for merchant onboarding. You will lead a team responsible for ensuring the seamless onboarding of merchants while adhering to compliance KYC operational efficiency and service excellence standards. Your ability to manage processes mentor team members and collaborate across departments will be critical in driving the success of merchant onboarding operations.
Roles and Responsibilities
- Merchant Activation
- KYC documentation check for all onboarded merchants
- Checks on the MDR/Subvention/Providers as per the Category.
- Monitoring of the MDR/Subventions periodically and ensuring zero loss
- Working and sharing requirements to get the processes automated for minimal manual intervention
- Supervising coordination with banks to get the merchants onboarded on all approvalbased payment options within the TAT.
- Ensuring compliance on the MID/TID for all approvalbased payment options.
- Overall ensuring activation within agreed service and quality level
- Supervise and ensure 100 delivery on service TAT and Quality needs
- Able to manage crossfunctional teams and dependencies to get the service tickets closed within accepted SLAs/TATs
- Supervise a team
Qualifications:
- 5 7 years of work experience in Merchant Onboarding and KYC process.
- Working with a payment gateway and team handling experience will be an added advantage.
- Bachelors degree.
Employment Type
Full Time
