Senior Training Manager-Rare Disease

The Training & Development Sr Manager (Sr Manager Patient Access Training is responsible for aspects of the Patient Access training function within the RDBU Commercial Training and Development function. This position is responsible for developing and delivering comprehensive training to many roles in the patient access team and identifying training needs/gaps. The Senior Manager will work closely with internal stakeholders to collaborate and lead various projects with crossfunctional teams including marketing medical affairs market access sales training site of care analytics compliance and other internal home office colleagues. This role requires the ability to navigate a dynamic environment identify solutions that work across a complex multiproduct portfolio and provide technical expertise to achieve business goals through training interventions.

What you will do

Lets do this. Lets change the world.

Responsibilities:

Collaboration

• Collaborates with the associate director on complex enterpriselevel projects including launches

• Collaborates with the training and development team and crossfunctional partners on meeting and events

• Collaborates with subject matter experts and uses their experiences to create highly engaged learning on complex topics that are tailored to the needs of diverse audiences

• Partners with marketing colleagues to assist in creation and launch of new materials/resources for patient services personnel

• Leads the fieldbased trainers (FBTs for assigned programs to identify training needs organize local trainings and provide forums to share information and communicate within patient services

• Able to lead through ambiguity and without direct authority

• Demonstrates excellent project management skills and can motivate self and others to complete deliverables in a timely manner

• Demonstrates curiosity flexibility innovative thinking and a growth mindset in approaches to collaboration with the training and development team and collaborators

• Demonstrates the tenants of high performing teams; and integrates the concepts into interactions with collaborators and training and development initiatives

Program leadership

• Leads assigned programs for Patient Access teams consisting of 7 RDBU brands seven discreet roles 12 teams 27 subteams with 300 learners across the Patient Access function working crossfunctionally to support business improvements and content updates to ensure accuracy

• Aligns training and development program tactics to the strategic goals set forth by the associate director

• Integrates account management access and reimbursement product disease state patient access skills and regulatory/compliance principles topics and concepts into assigned programs

• Demonstrates empathy and understanding of the unique rare disease patient and their journey; incorporates this understanding into the development and of training and development programs

• Manages and ensures required training materials and content are successfully processed through the MAC

• Stays informed on the dynamic market access environment and updates materials accordingly

Facilitation learning and development

• Facilitates interactive technical and product training for Patient Services and Site of Care staff

• Facilitates the onboarding process and initial training for new personnel to the Patient Access teams

• Leads the performance assessment of new hires and assessing learning of existing staff

• Acts as lead facilitator for multiday training applying adult learning methodologies varying training delivery methods to ensure continued engagement and efficiency

• Identifies training and development needs for Patient Access through stakeholder meetings virtual and live forums to propose innovative ideas for newhire continuous and advanced training

• Maintains updates and improves training content applying instructional design techniques and standard methodologies

• Demonstrates autonomy in proposing alternative ways to train and exercises judgment based on experience.

• Develops iterates and updates training content as needed

• Regularly reviews internal and external training resources to stay current on instructional design and learning best practices and methodologies

• Provides guidance collaborates with and advises on learning and instructional strategy with SMEs peers and collaborators

• Performs additional responsibilities as needed

What we expect of you

We are all different yet we all use our unique contributions to serve patients.

Masters degree and 2 years of working in the pharmaceutical industry account management patient access and/or experience in training (headquarter or fieldbased)

Bachelors Degree and 4 years of working in the pharmaceutical industry account management patient access and/or experience in training (headquarter or fieldbased)

Associates Degree and 8 years of working in the pharmaceutical industry account management patient access and/or experience in training (headquarter or fieldbased)

High school diploma / GED and 10 years of working in the pharmaceutical industry account management patient access and/or experience in training (headquarter or fieldbased)