Area Training Manager - Banca

Role Purpose (overall high level summary of the role) To advance culture of need based propositions within LBS and our teams. Ensure skill and will based training. Training and on boarding of new staff. Implementing and rolling out the Training Workshops/ Initiatives for defined region. Train and Influence the CHOICe Sales Team and Partner Bank LBMs/LBEs & staff on the usages of Proposition Centric Conversation starters & Sales Tools and promote usages in Customer Interactions to ensure better Lead Generation and Sales Conversion ratio. Develop Conversational Selling skills of mapped LBS for generating positive business results Ensuring compliance with regards to defined Training Processes and identify sales issues across mapped branches / LBS Principal Accountabilities: Key activities and decision making areas Typical Targets and Measures Impact on the Business / Function COMPLETE 3-4 AREAS Complete the On - boarding and development plan for the mapped roles Ensure all CHOICe Sales Team & Partner Bank LBMs/LBEs mapped are trained on Conversational Selling skills / Sales Training Tools as per the defined plans . Track impact of sales training and coaching initiatives across roles Monthly Activity Sheet for the month to be published before the 30 th of the previous month. o New / Underperforming LBEs/LBMs/ISMs are supported through FTS/ CDS o Underperforming/ In active Branches to be focused during BTS Ensure utilization of Proposition Centric Conversation Starters & Sales tools across mapped branches / LBEs/LBMs / ISMs with impact measures o All new joinees LBMs/LBEs/ISMs to be inducted within 30 days of being nominated. Measure on a monthly basis the productivity of trained / coached LBMs/LBEs/ ISMs vis- -vis defined productivity measure Customers / Stakeholders COMPLETE 3-4 AREAS Achieve 15 Training Man-days per month including Training Delivery & Field Coaching & defined I -4 activities. Maintain and improve the quality of Training Delivery. Submit Quarterly self Training Audit report to ZTM Achieve 15 Training Man-days per month. o Leverage I 4 and Sales Training tool for New / Underperforming LBEs/LBMs/Staff Including ISMs Ensure Training Feedback score of > or 4 Quarterly Training Audit on LBEs/LBMs/ISMs training roadmap/Planned Workshop and MIS Leadership & Teamwork COMPLETE 3-4 AREAS Facilitate implementation of agreed training & development path with active engagement of Circle Heads & Regional Heads of partner banks Manage performance of nominated branches & LBS based on defined parameters To work with RSM/s to ensure achievement of defined AOP objectives Facilitate implementation of the defined training development path working with Circle Heads Regional Heads Chief Marketing Officers /Nodal Marketing executives Manage performance of nominated branches & LBS based on defined productivity parameters through training and coaching effort Achieve Channel wise AOP Targets agreed as per defined mapping Achieve targeted LBS Activation & Branch Activation rates as per defined mapping. Achieve targeted Persistency score as per defined mapping. Operational Effectiveness & Control COMPLETE 3-4 AREAS Training Documentation o Ensure all mandatory training documents are maintained as per norms. o Ensure filing of Post Training Reports and Weekly Reports as per defined process. Work closely with local CHOICe Sales Service Delivery and Branch Operation staff to identify and bridge training gaps. File a self audit report once every half year on all mandatory training documents. Post Training Reports & Weekly Reports to be filed EOD every Thursday. Ensure seamless completion of IRDA training and licensing for all nominated personnel once the batch approval is provided by the Circle / Region Share feedback across functions based on interaction with the branches and LBS to improve the sales process