RTAC Level 2 - SE

Position Description:

Company Profile:
At CGI were a team of builders. We call our employees members because all who join CGI are building their own company one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve. At CGI were a team of builders. We call our employees members because all who join CGI are building their own company one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve results for our clients and for our members. Come grow with us. Learn more at .

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for fulltime permanent members start on the first day of employment and include a paid timeoff program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position however only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Position: RTAC Level 2 SE
Experience: 4 years
Main location: Bangalore Chennai
Position ID: J
Employment Type: Full Time

Job Description:
Assist users in solving all computerrelated problems through remote login over the phone and/or by email.
Troubleshoot isolate and diagnose common PC problems.
Assist with PC network hardware and software upgrades as required.
Troubleshoot and solve (Antivirus reinstall endpoint encryption) issues.
Assist in deploying and configuring software upgrades on all systems.
Assist in Application reinstall (Java Verint Office Flash player etc.
Assist in monitoring system performance and data integrity.
Document service desk issues and do a throughout followup until they are resolved.
Document and report procedures test cases KPIs and benchmarks.
Provide frontline insights to improve product quality and reduce the need for support.
Identify alternative solutions revise existing knowledge and catalog all the changes.
Supervise and guide members as a Senior whenever required.
Monitor assist and coach level1 Service Desk members as a SME.
Solve escalations adhoc requests and pending incidents to ensure a positive customer experience.
Handle calls/eChats whenever required by the business.
Estimate and prioritize the workload identify and train backup resources and successors.



Desired Skills:
Should be open to answer members queries on process and make right judgments.
Should be open to call back or answer customer calls and escalations.
Sound knowledge of MS Office and Windows operating systems.
Good documentation analytical reporting and presentation skills.
Assertive and excellent communication skills.
Should be a gogetter think out of box for resolutions and has a flair for excellent customer service.

Skills:

• Active Directory
• Customer Service & Support
• English
• ITIL
• Network
• ServiceNow IT Service Mngt
• Technical Analysis

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.