Position Summary

The Policy Processing Supervisor is responsible for overseeing the processing of insurance policies ensuring accuracy efficiency and compliance with company policies and regulatory requirements. The role supervises a team of policy processing professionals provides training and guidance reviews and approves policy documents resolves escalated issues and collaborates with other departments to streamline processes. They maintain uptodate knowledge of insurance regulations implement quality control measures and participate in audits and process improvement initiatives.

What will your job entail

Job Responsibilities:
Oversees a team of policy processing specialists providing guidance support and training to members sets performance goals and conducts regular performance evaluations.
Identifies policy type and determines appropriate action needed for complex policies makes appropriate updates to client database to meet regulatory obligations.
Reviews and approves insurance policy applications for accuracy and completeness ensures compliance underwriting guidelines regulatory requirements and company policies.
Maintains accurate records of policy transactions endorsements and other related documents generates reports on departmental performance metrics.
Implements quality control measures to minimize errors and ensures data accuracy conducts regular audits of policy documents and transactions.
Builds and maintains effective internal working relationships and supports the team in meeting company goals.
Communicates status updates and escalates issues and opportunities to meet the needs of clients and homeowners.
Addresses escalated customer inquiries and resolves issues related o policy processing collaborates with customer service representatives and other departments.
Develops training materials and conducts training sessions for new hires and existing team members keeps staff informed about changes in policies procedures and regulations.
Collaborates with underwriters actuaries claims processors and other departments as needed to facilitate smooth processing.
Work Experience and Education:
Minimum of 3 years of relevant experience in Insurance Policy Operations and Customer Service.
Bachelors degree required; Business Operations Sales Business Administration preferred. Any other related discipline or commensurate work experience considered.
Licenses & Certifications:
Prescribed: NA
Preferred: Certified Insurance Service Representative (CISR)

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race creed color religious beliefs physical or mental capabilities gender identity or expressionsexual orientation and many other characteristics bring together varied perspectives and add value to the service we provide our clients trading partnersand policy extends to all aspects of our employment practices including but not limited to recruiting hiring discipline firing promoting transferring compensation benefits training leaves of absence and other terms conditions and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and bestinclass benefits package that helps them and their family members achieve their physical financial and emotional wellbeing goals. In addition to paid time off for company holidays vacation sick and personal days Ryan offers paid parental leave mental health services and more.

The target salary range for this position is $64750.00 $72000.00 annually.

The wage range for this role considers many factors such as training transferable skills work experience licensure and certification business needs and market demands. The pay range is subject to change and may be modified in the future. Fulltime roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards visit our website provide individuals with disabilities reasonable accommodations to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at

The above is intended to describe this jobs general requirements. It is not to be construed as an exhaustive statement of duties responsibilities or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.