drjobs Concierge Supervisor

Concierge Supervisor

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1 Vacancy
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Job Location drjobs

Auckland - New Zealand

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Our Ambassador will:

  • To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests responding to requests and queries while leading the concierge team and managing relations with suppliers.
  • Assist with the Front Office operation to achieve a reputation as a market leader in individualised customer focused service.
  • Respond to all guest enquiries within 24 hours regarding local attractions restaurants and tours.  Offering the best product or service to meet the guests individual requirements.
  • Manage the hotel VIP programme and reports liaising with other departments as required.
  • Ensure that each guest profile is updated at the end of the guests stay with accurate and complete guest history to enhance our Return Guest programme.
  • Be proactive in the services concierge offers follow up all reservations bookings and recommendations to ensure quality and guest satisfaction is at the optimal level.
  • Ensure that each member of the front office and reservations team are able to sell the activities to our guests.
  • Effective supervision of all guest arrivals and departures ensuring guest baggage is taken to guest rooms or stored promptly and securely.
  • Supervision of the Hotels car parking service ensuring safety care and secure parking and timely retrieval are hallmarks of this service.  Abide by Accor Drivers Policy.

Qualifications :

  • Must have Valid Full New Zealand Drivers Licence. Applications without this requirement will be declined unfortunately. 
  • Clean Driving History
  • Minimum 12 months in a supervisory position in a luxury hotel or similar environment
  • Strong Presentation and organisation skills
  • Ability to work in the fast paced environment and be proactive
  • Previous hotel experience is a bonus
  • Customer Service Skills is a key
  • Excellent communication skills - written and verbal  
  • Positive Luxury Attitude
  • Pride and Passion for the Brand


Additional Information :

  • Learn your Way - Access to our Docebo so you can Earn while you Learn
  • Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage Accommodation Worldwide
  • Complimentary meals on shift
  • Accors Parental Leave Scheme
  • Access to our Employee Assistance Program


Remote Work :

No


Employment Type :

Full-time

Employment Type

Full-time

Company Industry

About Company

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