Roadside Patrol Team Leader

About us

Were Green Flag part of the Direct Line Group (DLG) and weve been helping motorists all over the country since 1971. We are an awardwinning brand having recently been named the top breakdown cover provider in the Finder 2022 Customer Satisfaction Awards independently voted for by consumers.

Its an exciting time for us thats why were thrilled to grow our teams and looking for people to join as Roadside Patrol Team Leader

What youll do

This is a permanent role based in the regions below

Luton Leighton Buzzard Letchworth Stevenage Hertford Welwyn Garden City St Albans Aylesbury High Wycombe Amersham Chesham Watford Potters Bar Cheshunt

• Up to 45000 base salary dependant on experience OTE 4853k plus an additional 9 of base salary employer contributed pension.

This role will operate on a 50/50 split of both roadside patrol duties and Team Leader responsibilities as the role develops this may change.

You will be contracted to work 40 hours four days a week starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday with the opportunity to do overtime you choose. You will be provided with a Green Flag vehicle and start your day from your home

• Be proactive and efficient in attending assessing and repairing customers cars within agreed timescales and make smart decisions and take ownership to meet customers demands and get them back on the road as soon as possible.
• Protect our customers by ensuring to get it right for them and do it in the safest and most secure way.
• Be responsible for daytoday remote management of a patrol force team. Including management of individual Roadside Technicians performance and personal development.
• Identify opportunities and contribute to maximising roadside revenue opportunities whilst meeting the needs of our customers.
• Own track and report performance and sustainability metrics to the Area Manager in accordance with the Green Flag patrol force strategy.
• Drive patrol performance and ensure performance metrics are consistently achieved across your team.
• Ensure that safe working practices are embedded at the heart of the Green Flag patrol force.
• Collaborate with roadside area manager to ensure that any payments by the roadside are processed in line with business procedures and in a legally compliant way.
• Complete processes to indicate damage on car whilst specifying steps taken to solve the problem and gain signature from customer and complete other vehicle repair related documents.
• Support the business in achieving Average Claims Cost targets by maximising roadside repairs and minimising additional strokes/recoveries.
• Ensure the best use of resource to meet customer demands and achieve operational metrics.
• Oversee safeguarding of the Green Flag patrol force including but not limited to lone working requirements.
• Oversee the vehicle maintenance of the Green Flag patrol force fleet.
• Process any insurance claims as a result of an accident involving a Roadside Technician.
• Take ownership for all associated people management activities of direct reports such as recruitment onboarding & induction leavers process talent/succession planning engagement action planning team cost management and development/career planning.
• Capacity planning.
• Evaluate patrol performance and ensure appropriate performance and sustainability metrics are met for your team.

What youll need

• Suitable experience and qualifications from within the vehicle repair industry level 3 or equivalent

Live and breathe the People Leadership qualities within the DLG leadership framework.

Develop effective coaching relationships to support the growth of the patrol force and capability throughout the team providing timely structured feedback on progress and performance.

Translate business strategy into meaningful direction and priorities for your team to achieve providing support and guidance and maintaining clear accountability for the individual.

Collaboration with the Patrol Dispatch Manager to optimise the customer claims journey.

Develop sustain and improve relationships across the extended Rescue Leadership team and associated teams.

Awareness and adherence to all Risk Governance and HR policies and processes.

Who youll work with

We know youve heard this all before but the culture here at Green Flag part of the Direct Line Group (DLG) really is something else. We embrace our individuality youll see it in the way that we think and work its all about ensuring you can enjoy making a contribution have some fun and be yourself in every aspect. We encourage each other to be the best we can be no opinion goes unheard no achievement goes unrecognised and no idea goes unknown we even reward you for them!

We encourage our people to work together aim higher and to be the best they can be for customers colleagues and the business. Its an indefinable DLGness that makes us who we are and wed love for you to be a part of it.

You will be part of a team of roadside patrol operatives in your region reporting to an area manager

Benefits

We recognise we wouldnt be where we are today without our colleagues thats why we offer excellent benefits designed to suit your lifestyle:

• 9 employer contributed pension
• 50 off home motor and pet insurance plus free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plugin hybrid car in a tax efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus many more

Being yourself

Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers.

We know youre more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.

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