Client Relationship Manager
Client Relationship Manager
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Job Description
Join Our Team as a Client Relationship Manager
About OSG
OSG is a leading training consulting and online services organization dedicated to enhancing workplace safety compliance across Canada. With a proven track record of empowering organizations to create safer and more productive work environments we partner with businesses of all sizes to ensure compliance with safety regulations reduce workplace incidents and cultivate a culture of safety excellence.
At OSG we believe that our success is intrinsically tied to the success of our clients. We understand that workplace safety is not just a legal requirement but a fundamental aspect of fostering a healthy and thriving workforce.
About the Role
We are looking for a motivated and resultsdriven Client Relationship Manager to join our team. In this role youll be responsible for driving revenue growth within an assigned territory by cultivating strong relationships with existing clients and identifying opportunities to acquire new ones. Youll work collaboratively with internal teams including training consulting and product development to deliver tailored solutions that align with client needs and business goals.
This is a fulltime permanent position based out of our London ON office.
Key Responsibilities
Develop and execute strategic client plans for assigned accounts ensuring a deep understanding of each clients business and safety objectives.
Drive revenue growth and meet/exceed sales targets within your territory.
Strengthen and maintain longterm relationships with existing clients through regular communication and exceptional service.
Identify and pursue new business opportunities within the territory.
Prepare and deliver compelling proposals that align with client needs and highlight the value of OSGs health and safety solutions.
Represent OSG at key industry events and act as a brand ambassador.
Share data market insights and client feedback to support strategic planning and innovation across teams.
Stay informed on OSGs evolving offerings as well as industry trends regulations and best practices.
Communicate new opportunities (e.g. products services potential clients) to internal stakeholders.
Demonstrate expertise in workplace safety and wellness using sound judgment and risk management practices.
Qualifications and Experience
Bachelors degree in Business Marketing or a related field.
Minimum of 1 year of B2B inside sales experience.
Health and safety experience or education is considered an asset.
Strong communication negotiation and interpersonal skills.
Proven ability to build and maintain longterm client relationships.
A clientfocused mindset with a genuine desire to understand and meet client needs.
Excellent problemsolving and analytical skills.
Ability to collaborate effectively with crossfunctional teams.
Strong organizational and time management skills; able to manage multiple priorities.
Proficiency in CRM software for managing pipelines tracking interactions and forecasting.
Compassionate professional approach to client service including conflict resolution and deescalation.
Why Join OSG
Impactful Work Your contributions will directly enhance workplace safety across industries helping people return home safe every day.
Career Development Access to mentorship training and ongoing professional development in both sales and safety.
Team Environment Join a collaborative and passionate team dedicated to making a difference.
Competitive Compensation Enjoy a total OnTarget Earnings (OTE) of $75000 consisting of a $55000 base salary and a $20000 performance bonus (with no cap). Includes a comprehensive benefits package with health and dental coverage and other perks.
Commitment to Equity & Accessibility
OSG is proud to be an equalopportunity employer. We are committed to fostering a diverse and inclusive workplace and providing accommodations throughout the recruitment process. If selected to participate in the hiring process please inform us of any accommodations you may require.
Required Experience:
Junior IC
Employment Type
Full-Time
