Desktop Support Engineer
Desktop Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job title:
Desktop Support EngineerJob Description:
Help strengthen our Team as our Desktop Support Engineer onsite at our Belfast office. Travel to client sites nearby and Dublin on occasion will be part of the role.
Great Opportunity to join our team as our Desktop Support Engineer to provide support to internal Capita customers or to external clients. The role includes taking ownership and responsibility of queries incidents and service requests changes assigned to the Desktop support queues and following departmental and Capita procedures for fault resolution.
What Youll Be Doing:
- Performing administration of software distribution desktop security and remote support tools and utilities
- Installing configuring and ensuring the ongoing usability of desktop computers peripheral equipment and software
- Performing general preventative and remedial maintenance tasks on computers laptops printers and any other authorised peripheral equipment
- Providing user data and application recovery
- Using diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software
- Familiarising users on basic software hardware and peripheral device operation
- Working with vendor support contacts to resolve technical issues within the desktop environment
- Escalating issues to the relevant person/team when appropriate to resolve issues within SLA
- Performing work in compliance within specified warranty requirements and liaising with warranty suppliers to effect repairs
What were looking for:
- Previous Desktop/Service Desk/Customer Service roles
- Planning and implementation of Windows 10 deployments/migrations.
- Strong active directory and Microsoft applications
- Experience with deployments using SCCM and Intune
- Remote support and troubleshooting
- SLA management metrics and reporting
- Incident problem change service request and major incident management processes
- Working to an ITIL framework
- Desktop/Laptop recovery and hardware maintenance
- Strong communication skills
- Able to gain SC clearance
About Capita Technology and Software Solutions (TSS)
Capita Technology and Software Solutions (TSS) is a newly formed global shared service responsible for delivering innovation and digital transformation for Capitas businesses and clients. We work collaboratively with Capitas divisions to shape the right digital technology solutions to help clients work differently engage differently sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capitas clients and businesses while ensuring secure resilient and predictable service delivery. TSS brings together 5000 colleagues from across Capita into a single function to deliver worldclass technology and software solutions for Capitas businesses and clients.
Whats in it for you
- Opportunity to progress your career
- 23 days holiday (rising to 27 days with length of service) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office volunteering for our charity partners or a cause of your choice
- Access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform
- Company matched pension a cycle2work scheme 15 weeks fully paid maternity adoption and shared parental leave and plenty more
Youll get the chance to follow your chosen career path anywhere in Capita. Youll be joining a network of experienced innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career and well provide the support you need to do just that.
What we hope youll do next:
Choose Apply now to fill out our short application so that we can find out more about you.
To view our Covid19 and process adjustments information please visit the Capita Careers site.
Were an equal opportunity employer which means well consider all suitably qualified applicants regardless of gender identity or expression ethnic origin nationality religion or beliefs age sexual orientation disability status or any other protected characteristic.
Location:
BelfastUnited KingdomTime Type:
Full timeContract Type:
PermanentEmployment Type
Full-Time
