Front Office Manager
Front Office Manager
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Job Description
WHO WE ARE:
At the Element by Westin Calgary Downtown we believe our employees are the heart and soul of our guest experience. We are committed to fostering a culture of inclusivity innovation and personal growth. By joining our team youll be part of a dynamic environment that values sustainability wellness diversity and a passion for excellence.
Element by Westin Calgary Downtown is an allsuite hotel located in Calgarys vibrant westend focused on the wellness of our guests and associates alike with features like an extensive fitness center healthy breakfast options and our exploreready Bikes to Borrow program. Our petfriendly hotel offers suites with fully equipped kitchens ideal for longer stay guests. In our lobby youll find Wander Caf a relaxed and airy local hangout while the 12th floor offers Bow & Bend our signature restaurant and lounge featuring a scenic rooftop patio.
Are you ready to join a fresh fun team determined to provide meaningful personalized experiences
WHO are we looking for you may ask
Reporting to the General Manager we are in search of a dynamic Front Office Manager who is responsible for overseeing Front Office Operations including Night Audit and Valet Parking Attendants. The ideal candidate will have a keen ability to provide leadership and support to associates demonstrating how to anticipate guest needs and exceed their expectations ensuring the highest level of service excellence and satisfaction according to brand and company standards.
Key accountabilities include:
- Always provide the highest quality of service to our guests and associates alike setting a shining example for our team.
- Educate and lead all Front Office supervisors and associates on emergency procedures key control safety and life safety precautions.
- Train motivate and develop all Front Office supervisors and associates whilst maintaining a positive work environment for all.
- Develop and post timely work schedules for Front Office associates.
- Provide support to the Front Desk and Valet at peak times by answering the telephone taking messages assisting guests to checkin and checkout of the hotel and parking or retrieving guest vehicles.
- Empower all Front Office associates to deliver topnotch guest service by encouraging and rewarding responsive guest assistance.
- Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with all guest services and facilities.
- Ensure implementation and compliance of all Element by Westin brand standard key control policies and procedures.
- Establish department communication and information systems through all forms of communication across all departments including logs department meetings and Human Resources policies.
WE WOULD LIKE TO KNOW ARE YOU
- A seasoned professional with a minimum of three years experience leading a Front Office team in a midsized hotel.
- A Hospitality or Tourism program graduate or degree holder.
- Someone with an outstanding work ethic along with a track record of reliability punctuality and an approachable demeanor and a strong commitment to Safety.
- Someone who has solid leadership skills adept at training coaching and motivating a team.
- An exceptional problemsolver knowing how to troubleshoot and resolve situations efficiently.
- Agile able to shift priorities as needed including handling guest or associate situations that may occur outside of typical work hours covering shifts as necessary.
- Able to work well under pressure and enjoy a fastpaced environment.
- An excellent communicator who values teamwork and collaboration.
- Physically able to stand sit walk push pull crouch and lift or carry objects up to 20 pounds or more.
- The holder of a clean drivers abstract.
Benefits of Working for Concord Hospitality
Concord Managers earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide you and your team ample opportunities to shine within the company as well as within the brand.
Working for Concord Hospitality
Concord Hospitality invests in our associates by providing training and development at all levels. Our Associate First culture supports and inspires personal development both within the workplace and beyond. Concords associates are what our company is built upon and we strive to recognize them for their hard work dedication and commitment to excellence. We value worklike harmony diversity and our commitment to provide the best customer service and quality accommodations possible in every market we exist.
Our cornerstones: Quality Integrity Community Profitability and FUN!
If you are a proven leader looking for a culturerich and awardwinning company and you are ready to lead an amazing brand in a great and thriving locationwe may be the perfect fit! Apply today!
Required Experience:
IC
Employment Type
Full-Time
