Patient Liaison - 08 FTE
Patient Liaison - 08 FTE
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Salary Not Disclosed
1 Vacancy
Job Description
Love medicine is who we are its what we do its why people want to work here. If youre looking for a job to love apply today.
Scheduled Weekly Hours:
32This role will provide patient scheduling and registration at St. Elizabeths Clinic and Hospital. The position will be scheduled on day shift and will include rotating weekends and holidays.
Job Description:
Job Profile
The Patient Liaison works as a team member to assist internal and external customers assuring accurate and complete registration scheduling appointments demographic information insurance coverage collecting payments and monitoring customer satisfaction.
Job Description
Major Responsibilities:
- Represents Gundersen Health Systems high standards for customer service in all telephone and facetoface encounters through courteous patient and respectful conduct and conversation.
- Communicates effectively with patients family members and Gundersen Health System staff to schedule appointments admissions surgeries tests and procedures utilizing good customer service skills. Provides information and instruction in a confidential manner to prepare patients for current and future appointments. Uses CWS (clinical workstation) to respond to the requests of MD nurses MAs to create update and/or print patients protected health information to assist with completion of documentation.
- Responsible to ensure accurate and complete data for promptly registering patients gathering verifying and updating demographics as well as insurance and benefit information to drive a timely billing process for our patients.
- Demonstrates and maintains successful completion of defined core competencies in computer skills related to patient registration and appointment scheduling insurance cash collection and department computerized schedules.
- Works within the organizational financial guidelines to collect payment and assist customers with financial need for payment of services utilizing appropriate resources.
- Obtains appropriate signatures on forms relating to registration billing and patient care meeting all compliance regulations and requirements.
- Assists in obtaining estimates for patient responsibility and notifies guarantors prior to treatment according to published organizational standards.
- Keeps current through periodic inservice on registration policies procedures insurance guidelines and other information related to position.
- Solicits and responds to customer complaints/concerns either in writing or verbally using appropriate resources.
- Views documents or prints from the patients electronic health record to assist with coordination of patient care.
- Adheres to regular and predictable attendance.
- Performs other jobrelated duties as assigned.
Education and Learning:
REQUIRED
High School Diploma or equivalency
Work Experience:
REQUIRED
1 year experience in an office setting requiring customer service responsibilities and computer competency in Microsoft Windows.
DESIRED
1 year experience in a medical facility setting and/or extensive customer service experience.
License and Certifications:
REQUIRED
Optometry departments require patient liaisons to be a Certified Patient Service Specialist (CPSS) within 18 months of hire date.
Age Specific Population Served:
Infant (less than 1 year)
Pediatric 1 12 years)
Adolescent 13 17 years)
Adult 18 64 years)
Geriatric 65 years & older)
OSHA Category:
Category II Some (but not all) employees in this job title may have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials usually by location or specific departments.
Environmental Conditions:
Exposed to infectious diseases.
Physical Requirements/Demands Of The Position:
Sitting Continually 67100 or 8 hours)
Static Standing Occasionally 633 or 3 hours)
Walking/Standing Occasionally 633 or 3 hours)
Stooping/Bending Occasionally 633 or 3 hours)
Reaching Shoulder Level Occasionally 633 or 3 hours)
Reaching Below Shoulder Occasionally 633 or 3 hours)
Reaching Above Shoulder Occasionally 633 or 3 hours)
Repetitive Actions Fine Manipulation Frequently 3466 or 5.5 hours)
If you need assistance with any portion of the application or have questions about the position please contact the recruiter listed below:
Primary Recruiter:
Brenda CreightonRecruiter Email Address:
We inspire your best life by relentlessly caring learning and innovating. This is our purpose. Together with our values belonging respect excellence accountability teamwork and humility our pillars set our foundation and our future.
Equal Opportunity Employer
Employment Type
Part-Time
