Customer Service Healthcare - Italian Native
Customer Service Healthcare - Italian Native
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Job Description
Join us on our exciting journey!
IQVIA is The Human Data Science Company focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles IQVIA offers a broad range of solutions that harness advances in healthcare information technology analytics and human ingenuity to drive healthcare forward. With a global team of 50000 we harness insights commercial and scientific depth and executional expertise to empower clients to achieve some of their most important goals. Purpose:
We are recruiting an awesome team of Italian language speakers to join us at our Madrid Production Hub office!
Your primary focus will be to be responsible for building up and maintaining updated data of Healthcare Professionals in order to offer support to our customers and ensuring that any change is correctly verified through different channels according to our business rules.
If you want to play a key role in a diverse dynamic and committed fun team this could be the role for you!
What to expect:
- Analyze Panel Sample design to ensure feasibility and Followup of Design Fulfilment.
- Recruit target doctors and followup on their participation. Create doctors engagement.
- Promotes HCP collaboration in syndicated adhoc PMR studies based on established standards. Initiates followup calls with panellists to achieve maximum rate of return.
- Transition doctors to the official Incentive Program and support implementation of adaption to Local Fiscal / Legal regulations. Investigates resolves and processes panel incentives issues within defined guidelines in order to facilitate timely receipt of compensation.
- Support doctor during their E to E participation and act as the Voice of Doctor in new projects setups market analysis feasibility etc
- Work crossfunctionally with coding team to resolve data quality issues.
Our ideal candidate: Skills & other requirements
- Native speaker of Italian language is required.
- Excellent attention to detail and organizational skills as well as keeping to tight deadlines.
- Excellent and professional communication skills (telephone and email).
- Experience working for multinational corporations is an advantage.
IQVIA is a leading global provider of advanced analytics technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world. Learn more at
Employment Type
Full-Time
