Driver Improvement Hearing Associate
Driver Improvement Hearing Associate
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Job Description
Summary Statement
This level is responsible for enforcement work conducting investigations and administrative hearings pertaining to infractions of the Motor Vehicle Code.
Essential Functions
Essential functions are fundamental core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive incumbents can complete job duties of similar kind not specifically listed here.
- Interviews individuals whose license is to be suspended revoked or reinstated to gather information concerning behavior relative to the use of alcohol and/or . Investigates the background of violators. Informs individual of entries on driving record; resolves discrepancies on driving records; advises individuals of consequences of violations.
- Determines course(s) of action to take on an individuals license such as suspend re examine restrict license reinstate license refer to special programs based on information collected from the interview or investigation and the Motor Vehicle laws rules and regulations and takes necessary action.
- Conducts special interviews based on requests from family members physicians or law enforcement officials to determine persons capabilities to operate a motor vehicle; reviews physicians findings; determines whether further testing is necessary; explains to driver why they failed test; makes recommendations for special equipment to aid driver.
- Prepares reports of investigations interviews and/or hearings to document facts and circumstances of the case action taken and reasons. Testifies in court regarding case decisions.
- Processes a variety of transactions such as suspending and/or revoking driver identity and motor vehicle credentials; accessing driving records; assessing fines and penalties; and reviewing customer history to identify outstanding warrants suspensions revocations and/or disqualifications to driver licenses/IDs issued by other jurisdictions.
- Delivers excellent customer service to internal and external customers by obtaining business personal and/or sensitive information in order to assist customers with all transactions necessary to resolve issues.
- Identifies situations outside of standard operating procedures and makes recommendations for exceptions in accordance with laws rules regulations policies processes and procedures while safeguarding customers identity.
- Accurately computes handles and accounts for all DMV monies collected and disbursed for transactions including but not exclusively driver improvement fees and penalties and driving records. Ensures all fees and deposits are reconciled and deposited correctly.
- Interprets applies and explains driver identity and motor vehicle federal state and division laws rules regulations policies processes procedures programs and eligibility to the public attorneys lien and insurance companies court and law enforcement personnel automobile dealers government agencies businesses and other states various manual computerized and specialized systems simultaneously to review and analyze source documents determine customers eligibility for services and complete transactions accurately and within any established service levels.
- Researches evaluates analyzes and uses judgment to resolve discrepancies identify exceptions and render decisions.
- Answers customer questions and completes transactions for nonDMV services including warrant resolutions and court transactions.
- Prepares a variety of records and reports.
Job Requirements
JOB REQUIREMENTS for Driver ImprovementHearingAssociate
Applicants must have education training and/or experience demonstrating competence in each of the following areas:
- One year experiencein interviewing which includes using structured or unstructured interview techniques to obtain facts explore issues and identify courses of action.
- One year experience in conducting investigations which includes conducting interviews to obtain confidential information gathering evidence and documenting findings.
- One year experiencein driver licensing and driver improvement.
- One year experiencein interpreting motor vehicle laws rules regulations standards policies and procedures.
- One year experiencein using an automated information system to enter update modify delete retrieve/inquire and report on data.
- One year experiencein narrative report writing.
- Knowledge of quasi judicial proceedings.
- Possession of a valid Drivers License (not suspended revoked or cancelled or disqualified from driving).
Conditions of Hire
Benefits
To learn more about the comprehensive benefit package please visit our website at Process
The application and supplemental questionnaire are evaluated based upon a rating of your education training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment job title and job duties. For education and training list name of educational provider training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment education and training history as it relates to the job requirements.
Once you have submitted your application online all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the My Applications tab .
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call. TDD users should call the Delaware Relay Service Numberfor assistance.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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