Head Waiter

Join usas a Head Waiter at The Grillat The Dorchester recently recognised as one of TheSunday Times Top 10 Best Places to Work for in 2024 and Hotel of the year London at the 2024 AA Hospitality Awards. We continually strive to build andnurture a culture where inclusiveness is part of our DNA reflected in ourvalues of passion personality respect working together and creativity. Webelieve that a variety of perspectives enriches our culture and drives oursuccess.

We careabout your career and are proud to have the absolute best people in theindustry.When youjoin us as a Head Waiter at The Grillat The Dorchester you will have a unique opportunityto excel in your field. You will learn from your fellow Legends and ourawardwinning learning academy to achieve the highest standards in craftservice and leadership.

What youll do

As a HeadWaiter youll enjoy your work and take pride in delighting our guests:

• You will be responsible for delivering the ultimate 5star experience ensuring that all guest needs are fulfilled during their day. This will include running a station greeting guests menu knowledge and assist management with order taking and billing all to ensure our guests receive nothing but the best experience.
• Sometimes our guests have special requests involving dietary requirements and even special occasions. Most of these requests are fulfilled by our Head Waiter.

The itemsshared are the essence of a day in the life of a Head Waiter but well makesure you are provided with specifics on how we care for our hotel.

• Theoperational hours of work are shiftbased and may be subjected to change.
• We areopen breakfast lunch and dinner.
• The operational hours of work areshiftbased.

What youll bring

Essential Skills and Experience

• Customer Service Skills: You should befriendly and polite when serving customers. You must always make customers feelwelcome and comfortable.
• Teamwork: You will work closely withother waiters and kitchen staff. You should be able to help your team andcommunicate clearly with them.
• Attention to Detail: You need to makesure orders are correct and the service is smooth. You should notice smallthings like if a customers glass is empty.
• Time Management: You must be able toserve customers on time and manage tasks quickly. You should be able to handlemultiple requests without getting flustered.
• Basic Food & Drink Knowledge: Youshould know the menu well including the dishes and drinks we serve. You needto answer simple questions about food like ingredients or allergies.
• Professional Appearance: You should lookneat and presentable at all times. Our head waiters wear uniforms and followour dress code.

Preferred Skills

• Previous Experience as a Head Waiter or Senior Waiter: If you have worked in a similar role before thats great!
• Knowledge of Fine Dining Service: Itwould be helpful if you understand luxury service or fine dining like knowinghow to serve different types of wine. If you dont know this yet we willprovide training.
• Problem Solving: You may need to dealwith complaints or solve problems quickly. Being able to stay calm and findsolutions will help.

What youll get

• Complimentary Stays: Enjoy complimentary stays withbreakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50 off food and beveragesat selected bars and restaurants within the Dorchester Collection: EnjoyFriends & Family stay discounts out hotels Benefit from discounts atvarious high street and online shops
• Employee Perks: Enrol from day 1 into the AvivaPrivate Pension scheme (we contribute 8 towards your pension); Benefit fromSeasonal ticket loan Rental deposit scheme private financial advice and Eyecare vouchers.
• Training and Development: Advance in your career byaccessing various apprenticeships from Level 2 to Hospitality Degree Level partner with outstanding nationally recognised Apprenticeship providers.
• SocialEvents: Participate in vibrant social events including a summer party winterball pub quizzes and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a 1000 bonus when yourecommend a friend.
• Wellbeing Support: Access immediate wellbeingadvice because we care about our employees.

We celebrate diversity and are committed tocreating an inclusive environment for all employees and applicants. If you needus to do anything to support you during the recruitment process (such asadjustments to how you applyalternative formats of information or adjustments to the assessment processitself) please do call People & Culture team onor email so that we can discuss how wecan support you through this process.