Reception Team Leader

Receptionist Team Leader

Salary: 32000 per annum plus company benefits

Location: Edinburgh EH3 8EJ (with the possibility of covering the Perth and Glasgow offices when needed)

Contract: Full Time Permanent

Shifts: 37.5 hours per week Monday Friday rotational shifts between the business hours of 8am and 5:30pm with 1 hours unpaid lunch break

Work model: Fully onsite

Williams Lea seeks a Receptionist Team Leader to join our team!

Williams Lea is the leading global provider of skilled technologyenabled businesscritical support services with longterm trusted relationships with bluechip clients across investment banks law firms and professional services firms. Williams Lea employees nearly 7000 people worldwide who provide efficient business services at client sites in often complex and highly regulated environments from centralised Williams Lea onshore facilities and through best cost company offshore locations.

Purpose of role

As Reception Team Leader youll be responsible for overseeing the daily operations of our corporate reception service a critical part of the client and colleague experience. Youll lead a team of 4 receptionists setting high standards implementing best practices and ensuring seamless fivestar service at every touchpoint.

This newly created role is a pivotal opportunity for an experienced frontofhouse professional who thrives in a corporate environment and knows how to lead from the front with professionalism polish and presence.

Key responsibilities

• Provide confident daytoday leadership to the reception team ensuring professional courteous and efficient service at all times.
• Take ownership of the reception service line developing procedures setting standards and ensuring consistency across the board. Improving client care and help to maintain relationships with key clients promoting loyalty and long term engagement.
• Act as the main point of contact for VIP guests clients and senior stakeholders handling all queries with discretion and efficiency.
• Have ownership of the management and of onsite office events with the aim to create synergy with the Marketing team.
• To provide cover for Perth and Glasgow offices and if required take the lead in providing absence cover in the Perth and Glasgow offices working in Partnership with the other onsite team leaders.
• Foster a culture of excellence accountability and continuous improvement within the team.
• Collaborate with facilities security and other business support teams to ensure the smooth running of all front of house operations.
• Monitor team performance manage rotas and cover and support training and development.
• Ensure all First Impression services at each office are achieving the baseline standard of service and seeking out opportunities to improve the environmental sustainability of the service routinely reviewing hospitality suppliers and products.
• Review technology/software used in the service area and benchmark to see if efficiencies can be made.

Personal attributes

• Proven experience leading a corporate or professional services reception team youve set standards built teams and delivered exceptional service.
• Strong operational experience managing or owning a service line youre confident balancing people leadership with service delivery.
• A natural communicator with presence and polish someone who can build relationships at all levels from clients to Csuite.
• Professional proactive and solutionsfocused calm under pressure and always one step ahead.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your wellbeing we offer a comprehensive benefits package including but not limited to:

• 25 days holiday plus bank holidays(prorata for part time roles)
• Salary sacrifice schemes retail vouchers including our TechScheme which can be used on a range of gadgets such as Smart TVs laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycletowork scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age disability gender reassignment marriage and civil partnership pregnancy and maternity race (which includes colour nationality and ethnic or national origins) religion or belief sex or sexual orientation (each of these being a protected characteristic in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).

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