Sr Program Manager Business Sales Ops Training
Sr Program Manager Business Sales Ops Training
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Job Description
At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!
Job OverviewSupports the business group by providing program management for training programs for SEGA sales segments including partnering with senior leadership and subject matter experts to identify training needs building out program roadmaps for onboarding and providing guidance to project managers and instructional designers. Additional duties include assisting with key business initiatives and training programs. Coordinates team or crossfunctional teams focused on delivering new or upgrading existing products.Job Responsibilities:
- Program management of onboarding and segment agnostic programs for SEGA selling and support teams.
- Manages change within the training programs and evaluates risks and assesses potential impacts on program delivery.
- Responsible for organizing facilitating and ensuring followup actions are complete
- Provides clear direction to team members and clarifying roles/responsibilities within the team as necessary.
- Collaborates with crossfunctional teams supplying statistical and status reporting on completed training programs to appropriate stakeholders (internal and external).
- Works with other program managers and management to identify and address crossproject dependences.
- Decision making; includes the Sr. Manager and working team in formulating decisions but should accept accountability for the decision provide an honest assessment of the project relative to current and future cost proactively acknowledge the time to advance the project to the next stage and when to recommend termination.
- Maintains consistent communication with all stakeholders and project team members keeping everyone informed of key developments program decisions issues and changes to the project and the project plan.
- Bachelors Degree (Preferred)
- Experience in Learning & Development or Enterprise/Government sales or support Required
- Experience in project or program management Required
- Indirectly managing & influencing crossfunctional teams Required
- Training Program Development Demonstrated experience managing and implementing medium to large training programs including identifying maintaining and/or adjusting the cost scope and resources managing vendors and overseeing the formal planning tracking and reporting of program performance. (Required)
- SEGA Segment: Robust knowledge of one or more of the sales segments listed: Enterprise Government or Solutions Specialists. (Required)
- Onboarding Programs: Demonstrated understanding and success creating and evolving seller onboarding including best practices and programmatic approaches to effectively administer tailored onboarding learning experiences including success metrics (Required)
- Learning and Development Demonstrated understanding of key Learning & Development principles and frameworks such as ADDIE Kirkpatrick and adult learning theories. (Required)
- AI: Understands how to utilize Ai tools to program and project manage more effectively and has a demonstrated track record of utilizing such tools. (Required)
- Microsoft Office Must be proficient in Microsoft Word Excel and PowerPoint. (Required)
- Program Management Strong program management skills and knowledge of best practices. (Required)
- Communication Strong communication skills (oral and written). (Required)
- Organization Strong organizational skills. (Required)
- Business Analysis Demonstrated ability to work independently. Selfstarter. (Required)
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Base Pay Range: $91300 $164700Corporate Bonus Target: 15
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out.Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Required Experience:
Manager
Employment Type
Full-Time
