Opportunity Programs STEP Career Coach and Resource Navigator

The Opportunity Programs Career Coach and Benefits Navigator plays a vital role in supporting individuals facing barriers to education and employment. This position provides personalized career coaching job readiness training and comprehensive benefits navigation through the statewide SNAP Training and Employment Program (STEP) grant House Bill 2835 and Basic Needs Oregon grant funding.

By equipping students with essential workforce skills and connecting them to public benefits and community resources this role helps reduce financial hardships and promotes longterm economic stability. Through oneonone coaching group workshops and partnerships with service providers the Career Coach and Benefits Navigator empowers participants to achieve selfsufficiency and career success.

Open Until Filled

First consideration will be given to applications received byApril 29th 2025.

Program Outreach 40 of Time)

1. Collaborate and communicate with Opportunity Programs staff campus departments and community agencies to enhance outreach efforts for STEP and Benefits Navigation expand access to support services and build partnerships with campus and local organizations social service agencies and workforce development programs.
2. Serve as a primary liaison with communitybased organizations social service providers and workforce development partners to develop sustainable outreach pipelines and referral networks. Design and manage promotional strategies create outreach materials and provide informational sessions.
3. Coordinate and actively participate in campus and community resource fairs to promote campus student services and community supports and service providers. Engage attendees by providing informational materials answering questions and facilitating referrals to career development and benefits resources.
4. Travel between Coos and Curry campuses as needed to administer and advertise STEP and Benefits Navigation services.

1. Provide enhanced case management and support for STEP participants: oneonone coaching to assist STEP participants in setting education and career goals engage consistent contact and followup with students to assess retention and ongoing needs.
2. Support students in navigating complex public assistance systems including SNAP TANF childcare subsidies and housing assistance. Interpret and communicate eligibility criteria assist with documentation when appropriate and coordinate with agency partners to resolve issues. Maintain expertise in public benefit programs and translate this knowledge into direct student support and institutional resource development.
3. Attend project staff meetings and engage in the planning and evaluation of coaching/support strategies and other activities related to STEP and Benefits Navigation.

1. Maintain detailed accurate records and documentation in alignment with state and federal program compliance requirements ensuring timely reporting and full compliance with program guidelines and requirements.
2. Track student progress service delivery metrics and benefit referrals using institutional systems and standardized protocols. Prepare reports and data summaries to support grant compliance institutional planning and program evaluation efforts. Ensure confidentiality and compliance with FERPA and other applicable regulations.

REQUIRED QUALIFICATIONS

Associates degree in sociology psychology human services education or related field.

At least one 1 year of relative experience preferably in career coaching case management academic advising education or resource navigation.

Successful applicants for this position must possess the following knowledge skills and abilities or be able to explain and demonstrate that they can perform the essential functions of the job with or without reasonable accommodation:

• Ability to communicate effectively both orally and in writing using the English language with or without the use of an interpreter and in a positive empathetic and professional manner.
• Strong collaboration and relationshipbuilding skills to work effectively with students colleagues employers and community partners.
• Ability to follow procedures uphold confidentiality and ethical boundaries and work independently with efficiency and accountability. Requires flexibility for outreach events resource fairs occasional evening hours and offsite work.
• Demonstrated experience working compassionately and effectively with individuals from diverse cultural socioeconomic and ability backgrounds.
• Demonstrated proficiency in Microsoft Office Suite word processing data entry and the ability to quickly adapt to new digital tools and database systems.
• Knowledge and understanding of career development strategies workforce trends job search techniques public benefits programs financial assistance resources and communitybased support services.
• Knowledge and understanding of materials techniques and resources necessary to assist students of all ages to overcome barriers and find means to achieve their potential through education.
• Knowledge of various teaching methods learning styles and group dynamics to effectively engage and support learners.

PREFERRED QUALIFICATIONS

Applicants for this position possessing one or more of the following knowledge skills and abilities with receive preferred consideration through the selection process.

• Bachelors degree in a related field.
• Experience providing enhanced case management and/or academic advising in a college setting.
• Experience providing traumainformed support to individuals facing barriers to education and employment.

SPECIAL REQUIREMENTS OR LICENSES/LICENSE

N/A

JOB TITLE:Opportunity Programs Career Coachand Benefits Navigator

LOCATION: Coos Campus

FTE: FullTime

DEPARTMENT: Opportunity Programs

PAY GRADE: 17 $38855 to $42058 for initial placement)

EXEMPTION STATUS: Exempt

PHYSICAL REQUIREMENTS: Enclosed

REPORTS TO:STEP Coordinator

CLASSIFICATION: MASSC

DATE: 03/20/25

SUPPLEMENTAL INFORMATION

Southwestern Oregon Community College only accepts applications through this online application system. We want you to be successful in applying with us. We highly encourage you to complete and submit your application in advance of the deadline.

For assistance with this please For technical assistance with your application please call.

Please note: We recognize that our application process can be lengthy so before you begin please read all of the stated requirements to determine if you meet them. Applicants must meet all of the stated minimum/special qualifications and additional requirements to be considered for this position. Based on your responses to the qualifying questions the system may automatically screen you out from further consideration.

Required documents must be provided at the time of application. Please remove any personal information such as photographs date of birth gender social security number and other protected information from your containing protected information will be considered incomplete. Incomplete applications will not be considered.

Positions are subject to budget consideration and approval. For the candidate who is hired into this position salary placement will be based on guidelines in administrative policies and procedures or collective bargaining agreements (as applicable). For this reason please be sure to include everything in your application that you want the college to consider towards placement.

The college does not sponsor employees in the visa application process if they intend to use this as their means to work in the United States. This means that all required work visas must be in place and supported by appropriate evidence to be employed by Southwestern.

Final candidates will be subject to a criminal background check as part of the employment process.

REASONABLE ACCOMMODATION STATEMENT

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

This job description is a general description of essential job is not intended as an employment contract nor is it intended to describe all responsibilities skills effort or work conditions associated with the job someone in this position would perform. All employees of Southwestern Oregon Community College are expected to perform tasks as assigned by Southwestern Oregon Community College supervisory/management personnel regardless of job title or routine job duties.

VETERANS PREFERENCE STATEMENT

Applicants are eligible to use Veterans Preference when applying with Southwestern Oregon Community College in accordance with ORS 408.225 408.230 and 408.235; and OARand. Preference will only be given if the applicant meets the minimum qualifications and any special qualifications for the position and electronically attach the required documentation at the time of application.

DOCUMENTS REQUIRED:

• MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215 OR Letter from the US Dept. of Veterans Affairs indicating a nonservice connected pension.
• Disabled Veterans must also submit a copy of their Veterans disability preference letter from the Department of Veterans Affairs.
  • You can request copies of your military service record through the National Archives website at: information regarding Veterans Preference qualifications visit the following website: is the policy of Southwestern Oregon Community College Board of Education that there will be no discrimination or harassment on the grounds of race color gender marital status sexual orientation religion national origin age political affiliation parental status veteran status or disability in any educational programs activities or employment. Persons having questions about equal opportunity and nondiscrimination should contact Vice President of Administrative Services in Tiogaor TDD. All other issues concerns and complaints should also be directed to the Vice President of Administrative Services for referral to the appropriate Manager.

    
    

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