Support Engineer Onsite
Support Engineer Onsite
Posted on :
17-04-2025
Employer Active
1 Vacancy
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Job Description
Onsite Support Engineer
Scope:
- Provide technical support to Client employees and contractors in person.
- Deliver a high level of customer service and professionalism in accordance with client policies practices and expectations.
- Diagnose and troubleshoot technical issues according to client standards.
- Document issues troubleshooting steps and resolutions in the ticketing system.
- Advocate for the customer by owning the issue and facilitating technical support from the initial contact to resolution.
- Escalate unresolved complex issues to appropriate support teams.
Key Qualifications:
- Excellent customer service skills.
- Strong troubleshooting and problem resolution skills with the ability to probe isolate and diagnose problems without scripted documentation.
- Excellent Englishlanguage oral and written communication skills.
- Exceptional time management and multitasking skills.
- Flexibility and adaptability to thrive in a dynamic highlydemanding constantly changing environment.
- Ability to maintain composure and customerservice focus in stressful situations.
- Motivation and ability to work as part of a distributed team.
- Conceptual understanding of IP networking and basic network troubleshooting skills.
- Conceptual understanding of multitiered and webbased information systems architecture.
- Experience providing hardware and software technical support for Macs iOS devices.
- Experience troubleshooting macOS and iOS operating systems.
Employment Type
Full Time
Key Skills
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