Programs Support Specialist
Programs Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Onsite at client location in New York City.
Advance your careerwith the Johnson Controls team!
As a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet. Join a diverse and inclusive team that empowers you to build your best future! Our teams are strategically positioned to support a multitude of industries across the globe. You will have the opportunity to grow and develop through meaningful work projects and learning opportunities. We are committed to fostering an environment that supports the physical financial and emotional wellbeing of all employees. Become a valued member of the Johnson Controls family and thrive in a company culture that values your unique voice and ideas your next great opportunity is just a few clicks away!
We recognize that a fulfilling career is supported by your overall wellbeing. Thats why we offer a comprehensive benefits package designed to support you in multiple aspects of life including:
Competitive salary
Generous paid vacation holidays and sick time 15 days of vacation in your first year to promote worklife balance
Comprehensive benefits package including 401K medical dental and vision care available from day one
An encouraging and collaborative team environment that values diverse perspectives and fosters innovation
Onthejob and crosstraining opportunities
A strong commitment to safety through our Zero Harm policy ensuring a safe and secure workplace for all employees
JCI Employee discount programs (The Loop by Perk Spot)
Check us Out:A Day in the Life of the Building of the Future
What you will do
The Program Support Specialist provides comprehensive oversight and accountability for the management of projects executed by Johnson Controls. This role is responsible for delivering consistent project communications both internally and externally to ensure all stakeholders are informed and that projects are completed on schedule and within budget. The Program Support Specialist acts as a primary point of contact for clients facilitating the resolution of assigned project and operational challenges while conducting periodic reviews to recommend enhancements and oversee their implementation. Actively engages in project sequencing timeline adjustments and scope document modifications to achieve Project and Program objectives. This position is fulltime and requires onsite presence at the client location in New York City.
How you will do it
This role will be onsite at the client location enabling the Program Support Specialist to actively collaborate with client stakeholders.
Managing projects in alignment with client objectives is paramount. The Specialist will assist in establishing Project standards policies and procedures.
Facilitates effective communication between the client and internal stakeholders regularly engaging with the client to maintain awareness of their perceptions needs challenges and potential business opportunities.
Takes ownership of fostering high levels of customer satisfaction advocating for the client while also providing counsel when program improvements necessitate modifications on the client side. Aims to achieve trusted advisor status with the client.
Monitoring and oversight of projects is a key responsibility including the regular compilation and communication of information related to critical activities resources and timelines.
The Specialist will create pre and postsale tracking reports updating them weekly for all projects.
Collaborates closely with the Strategic Account Manager and actively contributes to regular performance reviews with all key stakeholders. Acts as a liaison between the client Sales Centers of Excellence Field Delivery Teams and Business Partners when reviewing and refining key Program elements. Escalates issues as necessary Initiates program projects and ensures adequate support is in place. Identifies measures tracks and realizes benefits.
Aids in the identification of project risks and provides support and assistance to field delivery teams.
Reports weekly on project status to key stakeholders monitors and controls project performance and implements a projectcontrolled environment (Playbook requirements).
What we look for
Required B.S. in Computer Science Engineering or equivalent industry experience in functional project management within a complex physical security environment.
A minimum of 8 years of physical security experience including regular interaction with general contractors property managers and client stakeholders.
A thorough understanding of both installation and service components of operational performance.
Detailed knowledge of access control technologies is essential.
Excellent leadership skills with at least 3 years of experience managing professionals in a construction setting with a deep understanding of permitting and union complexities.
A selfstarter capable of reviewing processes and instilling continuous improvement methodologies including the establishment and of a formal quality assurance program.
Strong verbal and written communication skills including presentation capabilities. Ability to lead and engage in meetings representing both JCI and the client as required.
Required technical expertise includes certification or exposure to enterprisewide access control and video systems.
Exceptional organizational skills and the ability to adjust labor efforts to meet fluctuating demands.
HIRING SALARY RANGE: $(Salary to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data. This position includes a competitive benefits package. For details please visit the Employee Benefits tab on our main careers page at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and nondiscrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
