Client Support Specialist
Client Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About the Role:
Grade Level (for internal use):
08About the Role:
The Team:
The WSO Service Delivery Management team is the primary point of contact for our clients. We ensure that all of our clients needs are met by leveraging our industry expertise and product knowledge. Client Service is our #1 focus we do what is necessary to ensure client satisfaction.
The Service Delivery Management team interacts with VPs MDs COOs CFOs and otherindustryleadersand experts on a daily basis. The team has a wide range of exposure across the Loans industry from Private Credit to BSLs. This is an opportunity to build and maintain relationships with seniorlevel decision makers while gaining valuable industry knowledge thats not taught in any school. Youll also pick up a wide variety of other skills related to things like Enterprise Data and Project Management.
Responsibilities and Impact:
The Service Delivery Management Associate is an expert on all things WSO. We connect and bridge the gap between clients internal departments and third parties alike. We are relied upon by investment professionals and industry leaders day in and day out.
Shift Hours: Pacific Standard
- Managing daytoday client inquiries including the orchestration of workflow and timely resolution between internal teams. Inquiry types include data reconciliation and validation data delivery and logistics mathematical in nature within the context of client servicing. Clients include Asset Managers Banks Hedge Funds Mutual Funds and Total Return Swap programs.
- Lead biweekly/monthly client calls and present KPI and metrics. Specifically responsible for building and maintaining longterm relationships with key seniorlevel decision makers and serving as the primary point of contact/voice of the client across internal departments.
- Preparing billing reports based on clients contractual schedules. Includes the presentation of trend/profitability analysis to Senior Management and Finance.
- Processing in WSO Admin based on the information provided by client as needed (new borrowings increases rollovers pay downs commitment reductions interest fees etc. and investigating discrepancies when necessary.
- Reviewing system generated reports to ensure proper monitoring of the facilities and handling exception items.
- Interacting with clientsto gather all pertinent information/details in order to reflect details accurately in the system.
Compensation/Benefits Information: (This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is $45790.00 to $75422.50. Final base salary for this role will be based on the individuals geographic location as well as experience level skill set training licenses and certifications.
In addition to base compensation this role is eligible for an annual incentive plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees please click here.
What Were Looking For:
Basic Required Qualifications:
- Experience working in a highpressure client facing role
- Experience project managing or coordinating technology and business delivery as a team player
- Experience of working with Asset Management or Data Technology in Support Business Analysis Project Management or Scrum Master Role
- Proven ability to think critically and comfortable challenging the status quo for better results
- Organized able to multitask and have positive attitude to achieve deadlines
- Selfstarter with an attention to detail
- Adept at building and maintaining trusted and credible relationships with colleagues at all levels and external clients
- Selfmotivated; able to work independently with minimal supervision
Communication
- Good presentations skills (preparation and delivery)
- Excellent oral and written communication skills
Teamwork
- Team Player and able to interact with Product Operations Delivery and technical teams in a professional manner.
- A team player who is comfortable working at all levels of the business and with external clients
- Proven ability to work individually and in a team environment which spans multiple geographical regions.
Additional Preferred Qualifications:
- Direct experience of WSO or Syndicated Loan Market would be an advantage
- Experience liaising with Senior Stakeholders
Rest API Knowledge a Plus:
- Strong understanding of JSON XML HTTP methods (GET POST PUT DELETE) and status codes.Data Formats & Protocols:
- Familiarity with tools like Postman Swagger (OpenAPI) and automated API testing frameworks. API Documentation & Testing:
- Integration & Scalability: Experience integrating APIs with databases caching mechanisms (Redis) and thirdparty services ensuring performance optimization.
Right to Work Requirements:
This role is limited to persons with indefinite right to work in the United States.
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Purpose:
Progress is not a selfstarter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a companymatched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some bestin class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits/benefitsummaries
Inclusive Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and equal opportunity ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision Professional (EEO2 Job CategoriesUnited States of America) OPRTON203 Entry Professional (EEO Job Group)
Required Experience:
Unclear Seniority
Employment Type
Remote
Company Industry
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved