Academy - Help Desk Service Desk Specialist L12 - Ottawa Toronto
Academy - Help Desk Service Desk Specialist L12 - Ottawa Toronto
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Job Description
Job ID#:Academy Indigenous TraintoHire Position
Job Title: IT Help Desk / Service Desk Specialist (Level 1
Mandatory Skills: 02 Years experience * See Additional Information)
Rate/Salary: Upon Graduation Rate range is $2023/hour
Start Date: Training Starts May/June 2025. Graduation August 2025
Duration: Contract: 12 months (Extendable)
Location: Toronto (GTA) & Ottawa
Security Clearance Required: Reliability or Secret Clearance **See Additional Information)
Language Requirements: English
JOB INFORMATION: (View Online https://symbioticgroup/indigenousopportunities/
Job Description Role Responsibilities
Our client is a Federal Government Department that is seeking Help Desk/ Service Desk Specialists for a variety of multiyear projects located in Toronto (GTA) & Ottawa.
These positions are Symbiotic Academy Indigenous TraintoHire positions and qualified applicants are eligible for a scholarship and training program acceptance that will enable them to obtain a CompTIA A Certification to be job ready for these positions. ***See Academy).
We are seeking Trainee Candidates who have an interest and aptitude for business and technology who are willing to learn and commit to the completion of their training and subsequent employment.
Job Description:
Outlined below is a description of this Academy Train to Hire position for a Help Desk / Service Desk Specialist.
Technical Criteria:
Conducting network problem analysis and monitoring tasks
performing user reported initial problem analysis and preliminary issue triage.
Recording userreported information technology issues in an incident tracking
System.
Developing implementing and/or participating in the preparation of procedure manuals and documentation for help desk use; conducting periodic user satisfaction surveys and track user problem trends
Developing implementing and/or participating in the distribution of network related information to users to include information such as help desk procedures and network handbooks
Participating in the development of a comprehensive training plan for help desk procedures; assisting in training personnel
- Provide end user support for desktop and mobile applications: Office 365 Outlook etc.
- Troubleshoot network/connectivity issues
- Provision and support hardware desktop/laptop/mobile
- Support other businessspecific applications as needed
- Provide support for printers
- Resolve assigned tickets and escalate to Tier 2/3 support as needed.
Technical Training or Experience:
Applicants will be exposed to the following exciting career path opportunities:
Working as Help Desk Specialist in an IT service desk environment providing ITrelated firstline support to more than 100 users.
Supporting user in a Microsoft Office/Office365 environment
Gain experience with Help Desk Information Technology Service Management (ITSM) tools such as Axios Analyst Remedy etc.
Education:
Must have: University degree in ANY discipline or a College Diploma in Engineering IT Project management or Business Administration. Equivalent education and experience will be considered.
Nice to have: University Degree in Engineering/Mathematics/ Science/ Project Management/Business Administration
Lived Experience:
Indigenous lived experience is an integral part of this position. The role will have a close relationship with the Indigenous Community in Canada and for Government of Canada positions that are part of the PSIBProcurement Strategy for Indigenous Business or IPPIndigenous Participation Plans. Candidates will be required to have Indigenous lived experience from Canadas Indigenous community to perform the role.
ARE YOU READY TO KICK START YOUR CAREER YOU HAVE WHAT IT TAKES TO START YOUR CAREER JOURNEY AND WE WILL BE ALONGSIDE TO PROVIDE SUPPORT TO HELP YOU REACH YOUR DESTINATION.
Apply at the Im Interested button below OR Contact Us here https://symbioticgroup/symbioticacademy/contactus/
About Symbiotic Digital Academy TraintoHire
Symbiotic Group Inc. is an Indigenousowned consulting company providing Information Technology and Business consulting services to customers across North America.
In addition to providing our clients with industry leading IT services Symbiotic Digital is creating careers in business and technology for First Nations Inuit and Metis people from coast to coast to coast through our Academy TraintoHire program. An important part of our mission is to create meaningful business and career opportunities for Indigenous people through our work with committed partners in both the public and private sector.
We work with committed clients and partners delivering industry leading IT services that also advance Indigenous business and capability.
Work With Us At Symbiotic Digital we encourage our employees and consultants personal career growth. We take an active role in ensuring that each employee/consultant is provided the dedicated support to help guide them through their professional development provide training scholarships and provide the opportunity to pursue software certifications for cuttingedge technologies.
Learn more here:
https://symbioticgroup/symbioticacademy/
https://symbioticgroup/indigenousopportunities/
Please submit your most recent resume to:
View All Jobs online at: Information:
*Years Experience: These are Train to Hire positions and we are seeking candidates who have graduated from either college or university (any discipline) and who have an interest in business & technology.
**Security Clearance: We will assist qualified candidates to obtain their required Government of Canada security clearance. Basic eligibility requires proof of Canadian citizenship 10 years).
***Symbiotic Academy: Symbiotic Academy is offered in partnership with our training partner Akkodis Canada Inc. We are offering Scholarships and Training in addition to job readiness services to qualified and awarded Indigenous candidates. Learn more here https://symbioticgroup/symbioticacademy.
Required Experience:
Unclear Seniority
Employment Type
Contract
