Program Manager II - HCTP Speed HCTP Category Excellence Speed
Program Manager II - HCTP Speed HCTP Category Excellence Speed
Posted on :
13-04-2025
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1 Vacancy
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Job Description
At Amazon our vision is to be earths most customer centric company. In pursuit of the same we constantly challenge ourselves to build/enable paradigm changing customer experiences such as payment on delivery no questions asked returns instant refunds and various others. While such customer centric policies build trust with our customers these are also taken advantage of by various bad actors (buyers sellers vendors etc). Such abuse/misuse of our policies results in increasing the cost of our operations.
At HCTP Category Excellence & Speed we aspire to reduce cost of customer returns & associated business waste to zero zero defects zero waste zero abuse to deliver a sustainable customer experience & deliver the widest selection at the fastest speed. We build influence across Amazon various products & policies that get us closer to this aspiration. We measure our progress by relentlessly focusing on various performance/operational metrics delivering positive P&L impact while maintaining our highest bar on customer experience.
As a Program Manager you will be a core member of the HCTP Category Excellence Team. You will design & deliver on a strategy for Amazon to improve the fulfillment speed for HCTP Products. You will be the singlethreaded owner for multiple performance/operating metrics focused on speed & designing CX journeys with new interventions. You will run multiple highimpact highvisibility programs collaborating with various crossfunctional teams at Amazon (Category Operations Delivery Experience Amazon Now etc) taking highjudgement yet databacked decisions. This role requires working closely with various senior leaders driving key debates & enabling multistakeholder buyins on various policies that impact P&L/key customer experiences.
About the team
HCTP Category Excellence team is a group of highly motivated and dedicated individuals from diverse backgrounds. The team takes pride in improving the experience of millions of customers on a daily basis by aiding them in making an informed purchase decision and providing customers with a seamless post purchase experience on all types of high consideration technical products (e.g. mobile phones laptops TVs etc). The team has high visibility across the org and is an ideal place for individuals to grow and utilize their full potential.
3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
At HCTP Category Excellence & Speed we aspire to reduce cost of customer returns & associated business waste to zero zero defects zero waste zero abuse to deliver a sustainable customer experience & deliver the widest selection at the fastest speed. We build influence across Amazon various products & policies that get us closer to this aspiration. We measure our progress by relentlessly focusing on various performance/operational metrics delivering positive P&L impact while maintaining our highest bar on customer experience.
As a Program Manager you will be a core member of the HCTP Category Excellence Team. You will design & deliver on a strategy for Amazon to improve the fulfillment speed for HCTP Products. You will be the singlethreaded owner for multiple performance/operating metrics focused on speed & designing CX journeys with new interventions. You will run multiple highimpact highvisibility programs collaborating with various crossfunctional teams at Amazon (Category Operations Delivery Experience Amazon Now etc) taking highjudgement yet databacked decisions. This role requires working closely with various senior leaders driving key debates & enabling multistakeholder buyins on various policies that impact P&L/key customer experiences.
About the team
HCTP Category Excellence team is a group of highly motivated and dedicated individuals from diverse backgrounds. The team takes pride in improving the experience of millions of customers on a daily basis by aiding them in making an informed purchase decision and providing customers with a seamless post purchase experience on all types of high consideration technical products (e.g. mobile phones laptops TVs etc). The team has high visibility across the org and is an ideal place for individuals to grow and utilize their full potential.
3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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