Generator Technical Support Specialist
Generator Technical Support Specialist
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$ 79500 - 100450
1 Vacancy
Job Description
We have met todays energy needs while planning for tomorrows for over 100 years. Beginning with the first modern generator the Rehlko Automatic Power & Light launched in 1920 Rehlko has been an innovative leader in energy resilience.
Our product range includes engines generators power conversion UPS systems EV components and electrification solutions microgrid controls and management clean energy solutions and much more that serve a broad spectrum of OEM residential industrial and commercial customers.
Our priorities are global: the stability from steady energy sources and reliable backups. The power to be able to harness energy and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world and the commitment to keep innovating towards greater impact.
Why You Will Love this Job:
We are seeking a knowledgeable and customerfocused Generator Technical Support Specialist to join our team. This role is responsible for providing technical assistance and troubleshooting support for industrial standby generator systems for the Federal Aviation Administration (FAA) and other government customers. The ideal candidate will have a basic understanding of industrial standby generator systems electrical systems and excellent communication skills to assist customers field technicians and internal teams.
Specific Responsibilities:
The Generator Technical Support Specialist position is divided into two roles. The first focuses on providing technical advisory support to the FAA in key operational areas. The second role extends support to both the FAA and GSA by handling quote requests managing orders from these accounts and delivering technical presales assistance. The Standby Generator Technical Support Specialist acts as a factory point of contact to support and coordinate daytoday activities resolve technical matters and administer corporate accounts contracts in the government market segment.
FAA Technical Advisor 60 of position)
Interface with the FAA to ensure that technical requirements are met
Advise the FAA on technical matters related to engine generator systems
FAAs main POC for FAA engineers for equipment issues/questions
Attend startups as needed or as defined in task order
Provide punch list items identified during startups to the Implementation Team.
Attend meetings (Technical Interchange Program Review others as needed) conferences trade events etc. as necessary
FAA and GSA Account Support 40 of the position)
Assist FAA/GSA Program manager in handling the Government Accounts
Assist with customer visits factory witness tests assist with Program Review and Technical Information Meetings as required by the FAA contract
Attends customer sales calls and trade shows to develop customer relationships as product and technical sales support
Manages and schedules products and/or services to activities with shipping warehousing installation and startup as required by the contract
Additional Responsibilities:
Provide phone email and/or live chat support to customers and field technicians regarding generator installation operation maintenance and troubleshooting.
Diagnose and resolve technical issues related to mechanical and electrical components of backup generators.
Guide users through stepbystep solutions using technical documentation schematics or remote diagnostics tools.
Escalate complex issues to engineering or field support teams when necessary.
Stay up to date on new products technical bulletins and service updates.
Requirements:
Associate or bachelors degree in electrical engineering Mechanical Engineering or related technical field; or equivalent work experience.
2 years of technical support experience preferably with backup generators or similar power systems.
Understanding of AC/DC electrical theory transfer switches engines and generator systems.
Excellent problemsolving skills and the ability to think logically and analytically under pressure.
Must be a U.S. citizen capable of obtaining a government security clearance.
Bonus Experience:
Industry certifications such as EGSA or manufacturer specific training a plus.
Experience in generator field service or handson generator maintenance a plus.
Work mode: Hybrid23 days a week
Work Location: 200 Twin Oaks Road Kohler WI
The salary range for this position is $ specific salary offered to a candidate may be influenced by a variety of factors including the candidates experience their education and the work location. Available benefits include medical dental vision & 401k.
About Us
Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities along with competitive benefits and PurposeCreating an energy resilient world for a better futureand Values: Curiosity Trust Pace and Excellence are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at addition to the investment in your development Rehlko offers a benefits package including a competitive salary health vision dental 401(k) with Rehlko matching and more!
Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities including but not limited to hiring job assignment compensation promotion benefits training discipline and termination without regard to race creed color ethnicity religion sex pregnancy childbirth or related medical conditions genetic information age national origin citizenship ancestry caste mental or physical disability marital or familial status sexual orientation gender identity or expression genetic information political belief or affiliation union membership status military status veteran status or any other characteristic protected by national state local or other applicable laws.
Americans with Disabilities Act (ADA)
It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national state local or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms privileges or conditions of employment because of a persons physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment please contact Rehlko is an equal opportunity/affirmative action employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
