Police Communication Technician
Police Communication Technician
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Job Description
Department Information
- Opt in below to receive text message updates on CDHS recruiting events!This position is open to current Colorado residents ONLYAbout UsIf your goal is to build a career that makes a difference consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety independence and wellbeing of the people of Colorado. In addition to rewarding and meaningful work we offer excellent benefits:
- Strong secure yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
- Medical and dental health plans
- Employer supplemented Health Savings Account
- Paid life insurance
- Short and longterm disability coverage
- 11 paid holidays per year plus vacation and sick leave
- BenefitHub state employee discount program
- Employee Wellness program MotivateMe
- Excellent worklife programs such as flexible schedules training and more
*Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to Culture & Environment
Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility health and wellness and employee engagement.
We hold ourselves accountable:We take responsibility through our actions programs and results for the state of health and human services in Colorado.
Transparency matters: We are open and honest with employees our partners the Coloradans we serve and the public.
We are ethical: We abide by what is best for those we serve by doing what is right not what is easy.
Collaboration helps us rise together:We work together with all partners employees and clients to achieve the best outcomes for Coloradans.
*** Note: This posting may fill more than one vacancy for available positions that now exist or may exist in the future. Including both part and full time positions.***
Description of Job
This position exists to execute internal and external communications between institution police medical staff ward staff 1200 employees and other sources in order to establish a functional and safe environment for CMHIP patients and staff.
This is a in personposition required to provide coverage for all/any shift 7 seven days a week 24 twenty four hours a day 365 three hundred sixty five days a year; to include Holidays.
Job Duties:
- Receives and records emergency and routine police complaints.
- Must calm caller to obtain information.
- Clarifies confirms and analyzes the situation to determine course of action.
- Adapts guidelines to fit individual situations.
- Must select best course of action where several exist.
- Transmits information to police officers utilizing dispatch radio.
- Listens for verification of officers safety to determine if more help is needed.
- Weighs importance of calls to prioritize them.
- Accesses CCIC/NCIC data base for officer safety purposes.
- Provides telephone switchboard assistance to CMHIP and other campus agencies by collecting information from incoming outgoing and internal calls to determine where to refer them.
- Explains system to employees and patients.
- Places all long distance operator assisted calls manually.
- Logs various telephone calls.
- Acts as information regarding telephone numbers.
- Reports and logs telephone trouble for repair service.
- Determines severity of problems and escalates reports to next level as required.
- Follows up for resolution.
- Monitors answers and responds accordingly to the Institutes 911 emergency telephone regarding fires life threatening medical emergencies escapes and dangerous patient situations.
- Must listen and calm caller to obtain necessary information.
- Determine level of response. Locate/notify appropriate response team.
- Continuously assess situation to determine if more assistance is required until end of emergency.
- Must make critical decisions immediately as to priority of assistance.
- Receive and respond to monthly drills to maintain proficiency.
- Locates personnel through paging systems.
- Alphanumerically pages units and individuals during disaster drills and emergencies.
- Maintains and updates alpha page system.
- Conducts weekly testing of alpha page system for quality assurance purposes.
- Monitors and responds appropriate personnel to fire duress burglar laboratory and oxygen alarm systems.
- Verifies situation notifies appropriate response team and records information.
- Analyzes situation to determine level of response.
- Monitors weather alerts and relays severe weather to Institution via email or page.
- Initiates fire alarm for Building 125.
- Conducts monthly testing of duress and burglar alarms for quality assurance.
- Monitors and distributes restricted key sets to authorized personnel.
- Provides general clerical office assistance as it pertains to the work unit.
- Creates and deletes in employee computer location system.
- Assists in training of beginning level employees.
- Responds to emergency preparedness situations.
- Must make critical decisions immediately regarding response to various situations and notification processes.
- This position will be required to assist per recommendations from the Appointing Authority and/or Supervisor should other duties within reason arise. Such as covering all shiftsand.
- Other job duties as assigned.
Minimum Qualifications Substitutions Conditions of Employment & Appeal Rights
Minimum Qualification:
- One 1 year of experience in Public Safety Emergency Communications Dispatching
- Completion of an authorized Communication Training Officer Program or equivalent will substitute for the required experience.
- A preemployment criminal background check will be conducted as part of the selection process as this position is deemed to have direct contact with vulnerable persons. Felony convictions conviction of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. Should your background check reveal any charges or convictions it is your responsibility to provide the CDHS Background Unit with an official disposition of any charges. Additionally you will be required take and pass a drug screen.
- Must successfully pass a TB (tuberculosis) Test.
- Shift Work: 7am 3 pm; 3 pm 11 pm; 11 pm 7am
- Required to report without delay or interruption to provide essential or emergency
services to ensure health safety and welfare. - This position will be paid biweekly.
- Potential to be pulled to another shift to cover a shortage.
- May travel locally or statewide to attend training or meetings.
- Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.
Preferred Qualifications:
- Experience in Public Safety Communications Dispatching
- Previous operation of a digital trunked radio system
- Familiarity with CCIC/NCIC query and entry
- Current or previous OSN for CCIC/NCIC access
- Large facility telephone switchboard operation experience
APPEAL RIGHTS:
If you receive notice that you have been eliminated from consideration for this position you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form signed by you or your representative. This form must be delivered to the State Personnel Board by email postmarked in US Mail or hand delivered 1525 Sherman Street 4th Floor Denver CO 80203 or faxed 303.866.5038 within ten 10 calendar days from your receipt of notice or acknowledgement of the departments action.
For more information about the appeals process the official appeal form and how to deliver it to the State Personnel Board; go to ; contact the State Personnel Board for assistance at; or refer to 4 Colorado Code of Regulations (CCR) 8011 State Personnel Board Rules and Personnel Directors Administrative Procedures Chapter 8 Resolution of Appeals and Disputes at under Rules.
Supplemental Information
The State of Colorado believes that equity diversity and inclusion drive our success and we encourage candidates from all identities backgrounds and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status (with preference given to military veterans) or any otherprotected status in accordance with applicable law.
Selection Process:
How to Apply (PLEASE READ CAREFULLY)
Please note that ONLY your State of Colorado job application will be reviewed during the screening of this position. ALL application materials must be submitted with your application before this job postings closing date. All application materials are considered complete at the time of application. It is paramount to clearly describe all of your relevant experience on the application itself. Applications left blank or marked SEE RESUME will not be considered.
Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications you will be invited to the comparative analysis process which is described below.
After submitting an application you should receive an email acknowledging your submission. If you do not get the email please check to ensure you have actually submitted the application and typed the correct email address on the application.
Include a working email address on your application; one that is checked often as time sensitive correspondence WILL take place via email. You may receive email notifications from a Colorado Department of Human Services employee or from this email address It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email; if you do not receive correspondence soon after the closing date please contact the Department Contact listed in this announcement.
Comparative Analysis Process:
Colorado Revised Statutes require that state employees are hired and promoted through a comparative analysis. The comparative analysis for this position will include a review of your application material and your responses to any supplemental questions. Applications and responses will be reviewed by a Subject Matter Expert (SME) to assess and rank applicants in order to establish an eligible list for referral to the hiring manager for final consideration.
Be sure the Work Experience section of your application is complete and specifically addresses your qualifications experience and accomplishments as they relate to the Description of the Job Minimum Qualifications Required Competencies and Preferred Qualifications as listed above. Resumes and see resume statements will not be accepted in lieu of the Work Experience section of the application. Failure to include adequate information or follow instructions by the closing date may result in your application not being accepted and/or may affect your score rank or inclusion in the final pool of eligible applicants.
SCHEDULED DATES of INTERVIEWS WILL NOT BE MADE UP. IF YOU FAIL TO SHOW AT THE APPOINTED DATE/TIME MAKEUPS WILL NOT BE ALLOWED.
Note: Transfers voluntary demotions and reinstatements are required to apply and participate in the selection process.
For Recruiting questions please contact
ADAAA Accommodations:
CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any preemployment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our ADAAA Coordinator Nancy Schmelzer at or call .
Toll Free Applicant Technical Support:
If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support atMonFri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first ensure your documents are PDF or Microsoft Word files and second close the document before you attempt upload (attach) it.
The State of Colorado is an equal opportunity employer
Required Experience:
IC
Employment Type
Full-Time
