Process Specialist CT Control Tower Control Tower

Network Flow Control Tower:
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Network Flow CT is the central control center for Transportation across the Amazons European Transportation Middle Mile network supporting both domestic and intercountry transportation movements for European geographies. Control Tower Team is the central owner to manage the sort center capacities in ATROPS and operates with a vision to provide uninterrupted sort center flows by managing the virtual capacities tracking inbound flows and reacting to network disruptions that impact the Sort Center Flow. CT team plays a critical role in ensuring the smooth functioning of Amazons European transportation network and thereby has direct impact on Amazons ability to serve customers on time.

Purview of a Process Specialist
Process Operations Specialist works across the EU in a crossfunctional environment with Sort Centers Forecasting Supply Chain FCs to determine future demand for Sort Centers Capacity and translates the aforementioned into accurate capacity plans. S/he also maintains and reports up to date and accurate statistics management reports and analysis. S/he also facilitates the flow of information between different stakeholders and resolves any potential issues that impact customer experience and business continuity. Process Operations Specialist also provide timely resolution to the issue in hand by researching and querying internal tools and by taking realtime decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form.



Key job responsibilities
Responsibilities include but are not limited to:
Understanding of analytical simulations and assessments. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
Reporting and analysis through tools portals and reports; following solutiondriven approach to systems and processes using advanced computer literacy (Excel PowerPoint Outlook Word) and Datawarehouse analysis.
Pull and report data from numerous databases (using Excel Access SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus this ability will be developed over time for a candidate who is fundamentally strong analytically.
Develop and understand performance metrics to assist with driving business results.
Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure that they are delivered.
Scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by flow
Communicate with external customers
Provide realtime customer experience by working in 24x7 operating environment.

Bachelors degree in a quantitative/technical field such as computer science engineering statistics
Experience with Excel

Experience with SQL

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