The Team: Innovation is part of our DNA! The Amazon Fresh Core Processes team is looking for a Sr. Culinary Program Manager that wants to join an ambitious and driven team that is changing the landscape of retail. This role includes 25 travel to Amazon Fresh Stores nationwide.
The Role: As the Sr. Program Manager for Culinary on the Core Process team you will define the operational strategy for our Amazon Fresh Kitchen processes that will bring efficiency and ease to associates while delighting our customers. Our ideal candidate will work back from core customer needs to develop operating strategies and processes in Amazon Fresh Kitchens. You will work consistently with stakeholder teams to help operationalize new culinary initiatives for our customer and remove roadblocks for store teams. You will use data to track the effectiveness of your programs as well as areas of opportunity for further strategy iteration building a roadmap for the Kitchen Operation in Amazon Fresh.
Key job responsibilities Define the operational strategy and roadmap for multiple formats of the Amazon Fresh Kitchen operation. Define the associate culinary tech and inventory management tech required in our kitchens. Consult with key partner teams and field leaders to solve quick pain points while defining and building longer term strategies. Build programs that deliver an improved customer experience while delivering efficiency and cost savings. Build a change management approach in our kitchens for the introduction of new programs equipment and/or recipes. Create and monitor metrics to demonstrate progress towards goals provide new insights develop business cases and allow for regular updates to senior leadership Manage crossfunctional project teams while collaborating with key stakeholders to improve processes and communication mechanisms Build respect and credibility with individual contributors stakeholders management peers and executives Spend 25 of your time in the field launching supervising and iterating on new/improved processes
5 years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy end to end delivery and communicating results to senior leadership Culinary operations experience
2 years of driving process improvements experience Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
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