Technical Program Manager II, Amazon Dedicated Cloud (ADC) Operations - RSCI Vector Team

Do you love decomposing problems to develop products that impact millions of people around the world Would you enjoy identifying defining and building software solutions that revolutionize how businesses operate

Are you committed to fundamentally transforming the way national security and defense mission agencies partner with industry to meet mission requirements Do you possess experience managing large complex programs Amazon Web Services (AWS) is seeking a Technical Program Manager (TPM) to manage multiple large-scale programs for our most sensitive regions.

Technical Program Managers handle the heavy lifting of making sure that large scale programs and projects in AWS are driven efficiently and effectively. You will be responsible for identifying the stakeholders driving to set roadmaps and strategies for the program driving delivery reporting status and holding the bar on quality. You will need to work with many teams in different domains and will work effectively with engineers engineering managers product managers dev support teams and customer service teams to deliver results. If you are someone who has passion and experience for managing large scale programs we would love to hear from you.

Our company credo is Work hard. Have fun. Make history. You will love what you do and instinctively know how to make work fun. You will have experience refining processes leading cross-functional teams and communicating to diverse audiences.

You will be a positive influencer across teams be able to effectively rally support for your initiatives and help deeply technical teams create simple solutions to meet program goals. You are able to handle business escalations with a data-driven approach to build trust with engineers and Sr. leaders.

We have a team culture that encourages innovation and we expect team members and management alike to take high degree of ownership for their program vision and execution of ideas. You will create track and investigate metrics which define the success of your programs and future opportunities.

AWS is the leading cloud provider providing virtualized infrastructure storage networking messaging and many other services to customers all over the world. Our services scale to staggering levels and are highly distributed. AWSs rapid worldwide expansion creates new challenges in data protection availability and growth. Come join us!

This position requires that the candidate selected be a US Citizen. The candidate selected must obtain and maintain a security clearance at the TS/SCI with polygraph level. Upon start the selected candidate will be sponsored for a commensurate clearance for each government agency for which they perform AWS work.

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Key job responsibilities
- Manage multiple high-profile programs and projects across multiple supporting teams to deliver outcomes under commitments to senior AWS leaders and senior customer leaders
- Analyze large data sets to identify complex patterns and relationships resulting in practical solutions to real business problems
- Be willing to get your hands dirty in a start-up environment to act as change agent and create new applications tools processes as needed
- Anticipate bottlenecks providing escalation management and making tradeoffs
- Evangelize within AWS to encourage a fast and smooth adoption of initiatives and programs.
- Earn trust through regular communication with senior management on program status and risks
- Own the metrics for project success and define measure and report on these metrics.

On a typical day our TPMs may dive deep to find the root cause of a customer issue investigate why a metric is trending in the wrong direction or discuss radical new approaches to automate operational processes. As a member of our team you will join a dedicated group of builders who provide troubleshooting and operations support and innovate to automate operational tasks.

A day in the life
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2) to consistently released new product innovations that continue to set AWSs services and features apart in the industry. As a member of the UC organization youll support the development and management of Compute Database Storage Internet of Things (IoT) Platform and Productivity Apps services in AWS including support for customers who require specialized security solutions for their cloud services.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

About the team
Region Services (RS) Operations Corporate Infrastructure mission is twofold; owns and drives strategic operational and tactical initiatives that improve Amazon Dedicated Clouds (ADC) operations by designing operating and managing secure spaces including Remote Management Facilities (RMFs) and Remote Management Administration (RM&A) air-
gapped environments. Our solutions support worldwide ADC operations teams to consume RM&A RMF and air-gapped Microsoft back office and Windows desktop operational designs tooling and build plans.

Our core objective is to breakdown the complexity of building and operating first-class secure spaces posturing Amazon as the premiere cloud service provider for customers requiring secure computing solutions.

- 5 years of technical product or program management experience
- 3 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules
- Current active US Government Security Clearance of TS/SCI with Polygraph

- 7 years of technical product or program management experience
- 5 years of working directly with engineering teams experience
- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience developing and executing/delivering product and technical roadmaps
- Experience managing technical programs across cross-functional teams building processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114500/year in our lowest geographic market up to $197800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.