Client Success Associate - New Client Engagement
Client Success Associate - New Client Engagement
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Job Description
What makes Gartner a great place to work
Were recognized worldwide as a great place to work year after year. Weve been recognized by Fortune as one of the Worlds Most Admired Companies named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Our teams are composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations. In our collaborative and supportive culture youll make deep connections with colleagues clients and the communities in which we live and work. Youll have the autonomy to get your work done with the flexibility you need to achieve your best.
About the role:
The Client Success team follows a Client for Life Philosophy and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface clients business priorities breakdown challenges and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for articulating Gartner value to prospective clients onboarding clients proving the concept of Gartner services and stimulating client engagement of products.
New Client Engagement (NCE) a part of our Client Success Organization is a fastpaced dynamic business unit focused on providing the highest level of service to prospects and clients. NCE is made up of two functions: Client Onboarding and Insights Platform Walkthrough for prospects.
The Client Onboarding role focuses on providing a customized experience for new and upgraded clients. The Insights Platform Walkthrough team provides presale demonstrations of Gartner resources including our gartner platform to prospects as a part of the sales process.
The NCE team utilizes Gartner assets coupled with our gartner platform to provide a valuable client experience that starts with a prospect demonstration by an NCE Insights Platform Walkthrough specialist moves to an extensive client onboarding experience by an NCE Client Onboarding Specialist and transitions seamlessly to a service delivery associate for ongoing support.
Youll apply strategic thinking and relationship building to help executives solve their most pressing business challenges. You will understand their critical initiatives align Gartner research and expertise and help contribute to Gartners growth.
What you will do:
Collaborate with our Sales teams on how to effectively demonstrate Gartner products and resources to prospects or clients to increase likelihood of engaging and purchasing a license. Communicate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to prospects and clients.
Research prospective and existing companies CLevel executives business trends and competitive intelligence to prepare relevant and tailored Gartner resources to drive impact.
Facilitate prospect and/or client calls to understand client priorities and challenges and articulate the value of Gartners renowned products and services. Understand and communicate Gartner services and capabilities to prospective clients and demonstrate value to decision makers.
What you will need:
Bachelors degree preferred
6 months relevant professional and/or internship experience with a proven track record of success fueled by a passion for delighting clients
Ability to demonstrate strong communication collaboration prioritization critical thinking and influencing skills; ability to be agile and flexible
Well defined time management and organizational skills
What you will get:
Competitive salary generous paid time off policy charity match program Medical Dental & Vision Plans Parental Leave Employee Assistance Program (EAP) 401K matching and more!
Collaborative teamoriented culture that embraces diversity
Professional development and unlimited growth opportunities
#LIMA2
#LIHybrid
Who are we
At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable objective insight helping enterprise leaders and their teams succeed with their missioncritical priorities.
Since our founding in 1979 weve grown to more than 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast virtually untapped market potential ahead of us providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.
We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.
What do we offer
Gartner offers worldclass benefits highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.
Ready to grow your career with Gartner Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race color creed religion sex sexual orientation gender identity marital status citizenship status age national origin ancestry disability veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources ator by sending an email to.
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Required Experience:
IC
Employment Type
Full-Time
