Medical Information and Adverse Event Intake Specialist with Swedish and Finnish language
Medical Information and Adverse Event Intake Specialist with Swedish and Finnish language
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Job Description
IQVIA Safety Operations team play an important part in the design build and of endtoend safety solutions for major pharmaceutical companies and their post market products around the world. We are proud to be an international diverse team based across the world with safety hubs in Ireland Poland Austria Portugal Slovakia Spain India and USA. Each new joiner is supported by a nurturing management team collaborative colleagues as well as a clear career ladder with plenty of opportunities to allow you to grow adapt and shine.
Medical Information and Adverse Event Intake Specialist with Swedish and Finnish and English language
This position will put you at the forefront of Patient Safety. With daily direct contact with Health Care Professionals HCPs and patients (the very people we are working to help) this is a highly visible and important role within IQVIA and essential to our core goal of patient safety. You will perform key medical information call centre services and process safety and product quality information to help optimize the safety profiles of products across various therapeutic areas. This role can be conducted either Home Based / Hybrid / Office based the choice is yours.
RESPONSIBILITIES
Provide phone support to health care professionals and consumers regarding adverse events product quality complaints medical inquiries product support and other needs as required. This does NOT include commercial sales support.
Process Lifecycle safety operational data perform data entry for tracking and Lifecycle safety databases coding medical terminology generating queries pertinent to the case performing quality control driving case closure coordinating translations.
Receive and document incoming telephone calls and emails from investigative sites or other sources reporting safety data.
Build a positive collaborative team environment with Lifecycle safety team members lead by example provide training and mentoring for less experienced team members.
Provide regular feedback to operations team manager and Customer Delivery manager CDM on project metrics and challenges.
Liaise with Project Manager by proactively identifying issues and proposing solutions providing them with technical support reports metrics identifying SOW changes and potential change orders delegating client requests.
Participate in training across Lifecycle safety process service offerings participate in working groups as applicable in implementation of new initiatives identification and implementation of process efficiencies.
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
Bachelors Degree in a Life Science is required.
Excellent written and verbal skills in English (min. C1 and Swedish and Finnish language (min. C2 / native).
Experience in Lifecycle safety (Pharmacovigilance CEVA Medical Information Safety Publishing Risk Management etc is an asset.
Excellent attention to detail and accuracy maintaining consistently highquality standards.
Ability to work effectively on multiple projects simultaneously organize own workload and effectively manage competing priorities.
Excellent organizational skills and time management skills
At IQVIA we believe that diversity inclusion and belonging empower our mission to accelerate innovation for a healthier world.
We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone everywhere.
When our talented employees bring their authentic selves and their diverse experiences to work they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multitalented collaboration harnesses innovation to deliver superior outcomes.
This role is not available for UK visa sponsorship
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
