Bilingual Spanish Capital Servicing Specialist I
Bilingual Spanish Capital Servicing Specialist I
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Salary Not Disclosed
1 Vacancy
Job Description
Toast is driven by building the restaurant platform that helps restaurants adapt take control and get back to what they do best: building the businesses they love.
Toast Capital is a whollyowned subsidiary of Toast Inc. that offers Toast restaurant customers fast and flexible financing for any business need. The Toast Capital team is seeking a highlymotivated Servicing Specialist I who will assist our customers with answering questions about Toast Capital products assisting customers with troubleshooting and technical assistance while delivering world class customer service. This is a dynamic role partnering with our customers to provide a best in class experience. Toast Capital Servicing Specialists work on an energetic team that takes pride in creating delightful customer experiences and consistently raising the bar. This is a role for someone who considers themselves a selfstarter gogetter and customer service guru. In this role you will be an ambassador of the Toast Capital brand and proliferate Toast Capitals goal to empower restaurants financially to thrive and do what they love. This individuals efforts will have a significant impact on the longterm success of a rapidly growing product for Toast.
About this roll* (Responsibilities)
- Provide excellent customer service to inbound and outbound calls emails internal cases and chat bot
- Be an expert on our Capital products and processes
- Effectively manage customer relationships to ensure that restaurants interested in financial solutions convert to Toast Capital customers
- Address customer questions concerns and inquiries related to potential or outstanding transactions
- Adapt to changing policy and procedures on a constant basis while maintaining high quality to your work
- Detect suspicious and fraudulent activity based upon customer interactions
- Meet and/or exceed production quality and customer service goals while adhering to all internal Compliance requirements
Do you have the right ingredients* (Requirements)
- 12 years of experience working in a call center loan servicing or collections function within commercial banking or financial services institution
- Ability to work under pressure with strong attention to detail and a multitasker
- Highly organized selfmotivated flexible and adaptable
- Strong written and verbal communication skills
- Familiarity with Salesforce a plus
Special Sauce (nice to haves)
- Bilingual in Spanish
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at puns encouraged but not required
Diversity Equity and Inclusion is Baked into our Recipe for Success
At Toast our employees are our secret ingredientwhen they thrive we restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters inperson collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .
Required Experience:
Unclear Seniority
Employment Type
Full Time
