Student Payments Collections Advisor temporary
Student Payments Collections Advisor temporary
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Salary Not Disclosed
1 Vacancy
Job Description
If you are a current employee faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency) please clickhereto log in to UKGand then navigate to Menu > Myself>My Company > View Opportunities to apply using the internal application process.
This is a temporary role onsite at Herzings Orlando campus with an anticipated assignment end date of June 2025. Click Here to learn more about careers at Herzing University.
EDUCATION and EXPERIENCE REQUIREMENTS:
- High school diploma or equivalent with 35 years of related experience; or associate degree or higher with minimum of 1year related experience.
- Previous experience in student accounts financial aid collections or customer service roles is beneficial.
- Excellent communication skills both written and verbal with a strong ability to convey complex information clearly and concisely.
- Empathy and patience when dealing with students facing financial difficulties.
- Strong negotiation and problemsolving abilities.
PRIMARY DUTIES AND RESPONSIBILITIES:
Debt Recovery:
- Contact students with unpaid tuition fees or other outstanding financial obligations through various communication channels such as phone email or text.
- Discuss the nature of the outstanding balances and offer solutions to help students meet their payment obligations including setting up payment plans exploring scholarship opportunities or seeking financial aid.
Student Communication:
- Conduct all interactions with students in a friendly empathetic and professional manner.
- Provide accurate and uptodate information about outstanding balances payment options and potential consequences of nonpayment.
- Maintain positive relationships with students offering guidance and support as they work to meet their financial obligations.
- Provide information on available resources and options for financial assistance.
Negotiation and Resolution:
- Negotiate payment arrangements or extensions with students based on their individual circumstances and Herzing University policies.
- Collaborate with students to identify potential barriers to payment and work together to find feasible solutions.
Documentation and Reporting:
- Maintain records of all interactions with students including communication details agreements and any relevant notes within the system of record.
- Generate regular reports for management summarizing collection efforts recovery progress and outstanding balances.
Regulatory Compliance:
- Stay informed about relevant regulations and guidelines that govern student debt collection within the education sector.
- Ensure all collection activities adhere to applicable laws and ethical practices.
Conflict Resolution:
- Address and resolve student concerns disputes and inquiries professionally and in accordance with institutional policies.
- Escalate complex cases to appropriate departments and/or management when necessary to provide comprehensive solutions.
Collaboration:
- Collaborate with financial aid alumni support student services and other relevant departments to ensure a holistic approach to student payment solutions.
Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual provides an inclusive and collegial community where individuals are valued heard and empowered to contribute to the effectiveness of the institution.
It is the universitys practice to recruit and hire without discrimination because of skin color gender religion LGBTQi2 status disability status age national origin veteran status or any other status protected by law. University prohibits sexbased discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at Experience:
Unclear Seniority
Employment Type
Full-Time
