Deputy Director of Child Support Services
Deputy Director of Child Support Services
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$ 182748 - 233230
1 Vacancy
Job Description
Introduction
Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.
Applications and Supplemental Questionnaires will only be accepted online.
DESCRIPTION
THE AGENCY
Alameda County Department of Child Support Services (ACCSS) believes that all parents should be fully engaged in supporting the wellbeing of their children. To meet our Vision ACCSS is committed to serving the children and families of Alameda County in ways that are innovative responsive efficient compassionate and in tune with the rich diversity of our community.
Our customers are mothers fathers caregivers children community partners and the residents of Alameda County. ACCSSs core business is to provide assistance to families through establishment of parentage the establishment of child support orders for monetary and medical support and through the enforcement of child support orders. To carry out this Mission our employees are dedicated and talented people who leverage their skills and passion for public service to meet customer needs. Through coordinated efforts and collaboration with community partners ACCSS collects and distributes important child support enhancing selfefficiency and the wellbeing of families throughout Alameda County.
Alameda Child Support Services culture and business operations are shaped by the following key principles:
- Family Focused: Partner with families to eliminate barriers to providing reliable child support to their children.
- Dynamic Workforce: Attract retain and develop a highly skilled and engaged workforce.
- Operational Excellence: Focus on the highest level of performance and efficiency in our service delivery.
- Innovation: Meet the needs of families through creative solutions.
- Collaboration: Partner with the community to create an ecosystem of support services.
MINIMUM QUALIFICATIONS
License:
Valid California Motor Vehicle Operators license is required.
Special Requirement:
KNOWLEDGE AND SKILLS
The most suitably qualified candidates will possess the following competencies:
Knowledge of:
- Duties powers limitations and authority of the State Department of Child Support Services and the federal Title IVD program.
- California family law civil procedure and federal laws and regulations as they relate to child support.
- Standard office practices and procedures methods of supervision and personnel management.
- Child support collection practice and civil enforcement of monetary judgments and paternity and child support establishment process.
- Supervisory principles and practices.
- Basic principles of labor and management relations in a public sector or unionized environment.
- Principles of strategic planning and project management.
- Plan organize direct and evaluate the work of staff at all levels within the organization.
- Establish and maintain effective working relationships to include the development and maintenance of collaborative work groups.
- Work successfully with federal state and local policy makers and recognize and resolve problems of a sensitive and political nature.
- Provide excellent public relations and courteous customer service.
- Work independently under broad policy direction.
- Understand and interpret complex legislation policies and regulations and apply them to new and difficult legal and administrative problems.
- Communicate effectively orally and in writing.
- Provide direction and act as a resource to legal management supervisory and line staff.
- Make effective and independent decisions.
- Plan organize and direct staff at all levels.
EXAMINATION COMPONENTS
THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:
- A review of candidates application to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
- A review of candidates Supplemental Questionnaires to determine the best qualified. Those candidates considered the best qualified will move on to the final step in the examination process.
- An oral interview which will be weighted as 100 of the candidates final examination score. The oral interview may contain situational exercises.
Candidates must attain a qualifying rating on each portion of this recruitment.
WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.
Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position in which case the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies or for other alternate jobs with comparable scopes of work.
To learn more about our recruitment and selection process please visit the What You Need to Know section of our website.
RECRUITMENT AND SELECTION PLAN
Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.
The following dates aretentativeand subject to change based on the needs of the Agency.
Deadline for Filing:
5:00:00 PM Friday April25 2025
Review of Minimum Qualifications:
By Friday May2 2025
Oral Examination:
Week of June2 2025*
For your Health & WellBeing
- Medical HMO & PPO Plans
- Dental HMO & PPO Plans
- Vision or Vision Reimbursement
- Share the Savings
- Basic Life Insurance
- Supplemental Life Insurance (with optional dependent coverage for eligible employees)
- Accidental Death and Dismemberment Insurance
- County Allowance Credit
- Flexible Spending Accounts Health FSA Dependent Care and Adoption Assistance
- ShortTerm Disability Insurance
- LongTerm Disability Insurance
- Voluntary Benefits Accident Insurance Critical Illness LongTerm Care Hospital Indemnity and Legal Services
- Employee Assistance Program
For your Financial Future
- Retirement Plan (Defined Benefit Pension Plan)
- Deferred Compensation Plan 457 Plan or Roth Plan)
For your Work/Life Balance
- 12 paid holidays
- Floating Holidays
- Vacation and sick leave accrual
- Vacation purchase program
- Management Paid Leave**
- Catastrophic Sick Leave
- Pet Insurance
- Commuter Benefits Program
- Guaranteed Ride Home
- Employee Wellness Program (e.g. At Work Fitness Incentive Based Programs Gym Membership Discounts)
- Employee Discount Program (e.g. theme parks cell phone etc.
- Child Care Resources
- 1st United Services Credit Union
*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a summary of the benefits offered and can be subject to change.
** Nonexempt management employees are entitled to up to three 3 days of management paid leave. Exempt management employees are entitled to up to eight 8 days of management paid leave.
Conclusion
All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps @acgov and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the My applications button on the Current Job Openings page.
Human Resource Services County of Alameda
Email:
Service Worker
All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency.
Equal Employment Opportunity
Alameda County has a diverse workforce that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit competence performance and business need. Alameda County does not discriminate in employment on the basis of race color religion sex (including pregnancy and gender identity) national origin political affiliation sexual orientation marital status disability genetic information age membership in an employee organization retaliation parental status military service or other nonmerit factors protected under federal state and local law. Alameda County celebrates diversity and is committed to creating an inclusive and welcoming workplace environment.
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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