Customer Solutions Manager

AWS Global Sales drives adoption of the AWS cloud worldwide enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service unmatched technology and unwavering support. We dive deep to understand each customers unique challenges then craft innovative solutions that accelerate their success. This customerfirst approach is how we built the worlds most adopted cloud. Join us and help us grow.

As an Amazon Web Services (AWS) Customer Solutions Manager you will be responsible for helping guide AWS customers along their multiyear journey to the cloud. In this new highly visible role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

You will be a critical partner to our customers leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational educational and governance aspects of a successful AWS cloud journey.

You will interface with customer and AWS leadership driving collaboration between the other core account groups (Sales Support Solutions Architecture and Professional Services) product/engineering teams and customer teams planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The of education plans roadmap to business outcome alignments Executive Briefing Sessions and golive events and transitions are a few items owned by the CSM that are critical to the success of our customers cloud journey.

You are encouraged to think big invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers you will proactively help solve the customers challenges through new ideas tools and mechanisms.

Successful candidates will have a strong technical background be detail driven have excellent problemsolving abilities and be exemplary communicators both at the executive and project team level. You will be a peer leader have the ability to gain stakeholder buyin negotiate and lead teams. Your enterprise cloud experience and operational excellence will influence the teams decisions provide insight and help drive secure and robust solutions.

You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation and also be obsessed with contributing to the daytoday management of the customers successful migration to AWS.



Key job responsibilities
Key job responsibilities

* Orchestrate a near mid and longterm vision and strategy for the overall customers cloud transformation by collaborating with the customer and the AWS team
* Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence
* Maintain a broad and indepth knowledge and understanding of existing and developing technologies as it relates to cloud computing to unlock opportunities for customers
* Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
* Accelerate customer adoption through education and enablement
* Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations
* Manage time efficiently and align and engage required Customer AWS and Partner teams to accelerate customers cloud journey
* Be a thought leader across Amazon organizations to knowledge share success mechanisms mentor junior CSMs and impact industry trends

About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employeeled and companysponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Work/Life Balance

We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

AWS Global Sales drives adoption of the AWS cloud worldwide enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service unmatched technology and support. We dive deep to understand each customers unique challenges then craft innovative solutions that accelerate their success. This customerfirst approach is how we built the worlds most adopted cloud. Join us and help us grow.


Bachelors degree in Computer Science Engineering Math Operations Research or a related field or 5 years of largescale IT deployment or program experience.
5 years of experience leading complex largescale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
Experience engaging with senior customer executives technologists and/or partners to solve complex business problems with advanced technologies
Ability to travel up to 15 as needed


A history of problem solving and disruptive innovation developing technology programs and working across customer organizations
Ability to manage influence through persuasion negotiation and consensus building
Proven track record of being detailoriented with a demonstrated ability to selfmotivate and work in fast paced ambiguous environments
Demonstrated ability to effectively deliver information at the Csuite/Executive level
Selfmotivated problem solver; able to thrive in a dynamic and customerfocused environment. Experience working with Independent Software Vendors


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118200/year in our lowest geographic market up to $204300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.