Digital Solutions Consultant
Digital Solutions Consultant
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Salary Not Disclosed
1 Vacancy
Job Description
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.
Job Description
Get To Know Us:
SS&C Technologies is the worlds largest independent hedge fund and private equity administrator as well as the largest mutual fund transfer agency. SS&Cs unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.
Why You Will Love It Here!
Flexibility: Hybrid Work Model
Your Future: Salary Continuance
Work/Life Balance: FlexibleTimeOff
Your Wellbeing: Private Health Insurance discount Primary & Secondary Paid Parental leave Death & TPD Insurance
Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity
Training: Hands-On Team-Customised including SS&C University
Extra Perks: Discounts on fitness clubs travel and more!
What You Will Get To Do:
The role is responsible for managing inquiries from customers advisers and internal stakeholders related to OnePaths eBusiness functionality.
Deliver what matters to customers by identifying and responding to customer demand ensuring their needs are understood and met.
Drive continuous improvement by supporting the integration of the P&I teams into IOOF identifying opportunities to streamline and enhance processes.
Foster strong connections by embracing the ClientFirst culture and aligning P&I practices with IOOF values and behaviours.
Provide comprehensive end-to-end case management ensuring timely and effective resolution of all cases.
Collaborate with internal teams and engage the appropriate resources to troubleshoot and resolve issues with eBusiness systems.
Ensure all information and access provided to internal and external customers is accurate and compliant with legal and regulatory standards.
What You Will Bring:
Tertiary qualification in Business Finance Information Systems or related field (preferred)
RG146 accreditation (desirable)
23 years experience in financial services ideally in client services operations or eBusiness support
Understanding of eBusiness principles and experience using online systems
Familiarity with financial planning software (e.g. Xplan Visiplan e-Portfolio) preferred
Strong communication problem-solving and analytical skills
Knowledge of superannuation and insurance products legislation and compliance
Proficient in MS Office; experience with CRM or case management systems (e.g. Salesforce ServiceNow) is an advantage
Able to manage competing priorities and meet SLAs
Customer-focused adaptable and proactive
Strong sense of ownership collaboration and continuous learning
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
Contract
Employment Type
Full-Time
