Consult Coordinator Treatment Coordinator - Patient Liason

Join a MissionDriven Team: Make a Real Impact on Mental Health. Are you passionate about transforming lives Greenbrook Mental Wellness Centers is revolutionizing depression treatment and were seeking dedicated individuals to join our team and contribute to positive patient outcomes.

Job Summary:

We are seeking a highly organized and compassionate Consult Coordinator to join our team. In this role you will be the primary point of contact for patients seeking information and access to our TMS and Spravato (esketamine) treatments. You will guide patients through the consultation process ensuring they understand their treatment options insurance coverage and financial responsibilities. Your ability to build rapport with others delivering clear compassionate and professional communication is crucial to our patients journey and our clinics success.

Fulltime inperson role at the Delray Beach office with occasional support for nearby locations (inperson/virtual). Standard hours are MondayFriday 8:30 AM5:00 PM with flexibility required to meet patient and operational needs. Competitive pay $2326/hour based on experience) robust training and comprehensive benefits including 401(k) match PTO and full medical coverage.

Responsibilities:

• Compassionate Consultations: Provide clear supportive education on TMS and Spravato treatments (remote & inperson) ensuring open availability for patients.
• Collaborative Communication: Build strong relationships with patients physicians and staff providing consistent empathetic support.
• Seamless PreAssessments: Guide patients through insurance and financial options scheduling preassessments with ease.
• Coordinated Treatment Scheduling: Expertly manage provider schedules resolve issues and ensure smooth patient transitions from authorization to treatment.
• Meticulous Consult & Financial Management: Accurately handle insurance paperwork and system updates ensuring timely followup.
• Proactive Patient FollowUp: Monitor patient progress update appointments and maintain open communication.

Qualifications & Skills:

• Communication & Interpersonal: Clear compassionate and professional communication.
• Technical: Strong computer literacy and ability to quickly learn and utilize various software applications. CRM/EHR (Salesforce preferred) experience preferred but not required.
• Organizational: Effective multitasking prioritization and deadline management.
• PatientCentered: Compassion and empathy in patient interactions.
• Collaborative/Independent: Ability to work independently and as part of a team.
• Insurance Knowledge: Understanding of insurance criteria/coverage preferred but not required.
• Education: Associates degree or higher (preferred); High School Diploma/Equivalent required.

Who we are:

Greenbrook a subsidiary of Neuronetics Inc. operating over 100 treatment centers across the United States is a leading provider of FDAcleared noninvasive therapies for mental health disorders. Specializing in Transcranial Magnetic Stimulation (TMS) and Spravato (esketamine nasal spray) Greenbrook delivers targeted treatments for Major Depressive Disorder (MDD) and treatmentresistant depression. TMS uses localized electromagnetic stimulation to modulate brain regions associated with mood while Spravato addresses severe depression including cases with suicidal ideation. To date Greenbrook has administered over 1.3 million treatments positively impacting more than 40000 patients.

To learn more about our WHY click here: patient testimonies on HOW we are transforming lives for the better click here: TMS is a growing company seeking dedicated individuals who will be key employees as we expand come join us!

*Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

Greenbrook a subsidiary of Neuronetics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws. This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. Neuronetics makes hiring decisions based solely on qualifications merit business needs at the time.

We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.

GBSP24