Support Engineer Payment Orchestration Planning Finance Technology
Support Engineer Payment Orchestration Planning Finance Technology
Posted on :
13-04-2025
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1 Vacancy
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Job Description
Payment Orchestration and Planning (POP) team is responsible for ingesting 300MM vendor payables per year worth $400B from 80 clients across five different business lines.
As a Support engineer in POP team you will help improve the accuracy of payments reduce friction for payments create self service tools and create dashboards for leadership to view health of the payments pipeline
Key job responsibilities
Support Engineer in POP team will be responsible for maintaining operational excellence (resolving auto cut and customer cut tickets maintaining the pipeline health increase software resilience) developing automations for avoiding inquiry tickets deliver root cause fixes to avoid rinse and repeat work and maintain metrics.
A day in the life
1. Review team metrics and call out outliers. Maintain the metrics dashboard
2. Resolve tickets logged by customers. Fix the root cause to avoid recurrence
3. Create self service tools to reduce the inflow of ticket esp Inquiry tickets
4. Upgrade software on deprecation path and maintain health of software deployment pipeline.
About the team
Payment Orchestration and Planning (POP) team is responsible for ingesting 300MM vendor payables per year worth $400B from 80 clients across five different business lines. The team is also responsible for validating invoices for compliance and controllership. These validation rules vary by geography and business lines. At least 20 invoices are received with immediate pay terms and sometimes have to paid within two hours of ingestion. Hence the software built for payable ingestion and processing must be highly reliable and available. Failures to meet the SLAs will result in large scale payment delays to vendors and loss of trust.
2 years of software development or 2 years of technical support experience
Experience troubleshooting and debugging technical systems
Experience in Unix
Bachelors degree in engineering or equivalent
Experience with AWS networks and operating systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As a Support engineer in POP team you will help improve the accuracy of payments reduce friction for payments create self service tools and create dashboards for leadership to view health of the payments pipeline
Key job responsibilities
Support Engineer in POP team will be responsible for maintaining operational excellence (resolving auto cut and customer cut tickets maintaining the pipeline health increase software resilience) developing automations for avoiding inquiry tickets deliver root cause fixes to avoid rinse and repeat work and maintain metrics.
A day in the life
1. Review team metrics and call out outliers. Maintain the metrics dashboard
2. Resolve tickets logged by customers. Fix the root cause to avoid recurrence
3. Create self service tools to reduce the inflow of ticket esp Inquiry tickets
4. Upgrade software on deprecation path and maintain health of software deployment pipeline.
About the team
Payment Orchestration and Planning (POP) team is responsible for ingesting 300MM vendor payables per year worth $400B from 80 clients across five different business lines. The team is also responsible for validating invoices for compliance and controllership. These validation rules vary by geography and business lines. At least 20 invoices are received with immediate pay terms and sometimes have to paid within two hours of ingestion. Hence the software built for payable ingestion and processing must be highly reliable and available. Failures to meet the SLAs will result in large scale payment delays to vendors and loss of trust.
2 years of software development or 2 years of technical support experience
Experience troubleshooting and debugging technical systems
Experience in Unix
Bachelors degree in engineering or equivalent
Experience with AWS networks and operating systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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