Resource Operations Coordinator
Resource Operations Coordinator
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Job Description
At CVS Health were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nations leading health solutions company we reach millions of Americans through our local presence digital channels and more than 300000 purposedriven colleagues caring for people where when and how they choose in a way that is uniquely more connected more convenient and more compassionate. And we do it all with heart each and every day.
Position Summary
At CVS Health we are a health care innovation company focused on helping people on their path to better health and are looking for innovative team players who are motivated to continuously improve and support our organization.
We are seeking a highly motivated and detailoriented Resource Operations Coordinator to support resource operations in Analytics & Behavior Change. The Resource Operations Coordinator plays a crucial role in overseeing the entire process of integrating new users into our time tracking application ensuring a smooth and efficient experience. This position involves conducting weekly training sessions to familiarize new users with the application offering thorough guidance and support. The coordinator will leverage Smartsheet to streamline workflows and improve operational procedures enhancing both efficiency and accuracy.
As Resource Operations Coordinator you will be responsible for examining data extracts to uncover actionable insights and implementing measures to guarantee full compliance and data integrity. You will provide outstanding customer service by assisting users with troubleshooting and resolving any issues they encounter. Additionally this role is responsible for fostering accountability and alignment across various teams departments and vendors to meet project and program objectives. The ideal candidate will build and maintain strong relationships with business partners to promote collaboration and achieve shared goals.
Responsibilities include:
- Managing endtoend workflow for onboarding new users into the Clarity PPM time tracking application ensuring a seamless and efficient process.
- Facilitating weekly training sessions to onboard new users into the time tracking application providing comprehensive guidance and support.
- Utilizing Smartsheet to automate workflows and enhance operational processes driving efficiency and accuracy.
- Analyzing data extracts to identify actionable insights and implement strategies that ensure 100 compliance and data integrity.
- Taking ownership of process improvement projects proactively identifying opportunities to enhance efficiency and implement automation solutions.
- Preparing and sharing reports that offer useful insights and recommendations to aid in organizational decisionmaking and planning.
- Delivering exceptional customer service by assisting application users with troubleshooting and resolving issues.
- Creating accountability and alignment across teams departments and vendors to achieve project and program goals.
- Cultivating and maintaining strong relationships with business partners to foster collaboration and achieve mutual objectives.
Required Qualifications
- 2 years Project Management experience taking initiative and ownership of tasks and projects
- 2 years Customer Support experience
- 2 years experience with Microsoft Excel and PowerPoint
- 2 years experience with Smartsheet MS Planner Jira Clarity or comparable Project Management platform
- 2 years Resource Planning Project Implementation Training Facilitation Process Improvement
Preferred Qualifications
- Successful track record of crossfunctional project implementation
- Interested in learning new products and tools to implement improved reporting and process automation
- Clear and effective communication skills
Education
- Bachelors degree or comparable experience required
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$46988.00 $122400.00This pay range represents the base hourly rate or base annual fulltime salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or shortterm incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages our great benefits include:
Affordable medical plan options a 401(k) plan (including matching company contributions) and an employee stock purchase plan.
Nocost programs for all colleagues including wellness screenings tobacco cessation and weight management programs confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off flexible work schedules family leave dependent care resources colleague assistance programs tuition assistance retiree medical access and many other benefits depending on eligibility.
For more information visit anticipate the application window for this opening will close on: 04/14/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.
Required Experience:
IC
Employment Type
Full-Time
