Information Technology Coordinator
Information Technology Coordinator
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Job Description
General Statement of Duties
This employee performs basic duties in support of one department/divisions information technology system by providing support for mainframe applications system software local area network (LAN) connections computer hardware (such as network servers printers terminals and modems) and commercial software packages (such as word processing spreadsheets electronic mail and calendar applications). Performs related duties as required.
Minimum Qualifications (KSAs)
(Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.
Knowledge of:
Computer operating systems equipment peripherals and application packages.
Network troubleshooting techniques.
Basic diagnostic procedures.
Desktop software packages and operating systems.
Principles of effective documentation.
Internet and intranet architecture.
Network security policies techniques and procedures.
Licensing Agreement enforcement.
Database management systems designs and tools.Skill to:
Operate personal computers and related hardware.
Troubleshoot hardware and software problems.
Diagnose technical problems and recommend solutions.Ability to:
Follow written standards and directions.
Prepare concise reports.
Read and understand technical publications manuals and documents.
Generate appropriate documentation related to software networks and system usage.
Observe compare or monitor data to diagnose problems.
Establish priorities for work tasks.
Communicate effectively both orally and in written format.
Establish and maintain effective working relationships with colleagues clients and vendors.Examples of Work Performed:(Illustrative only. Any one position within this classification may not include all of the duties listed nor do the listed examples include all of the tasks which may be performed.Responds to requests from computer users regarding hardware software or network connection problems or questions.
Resolves problems or provides howto instructions using a variety of diagnostic software tools reference manuals vendors and onthejob experience.
Refers the more difficult problems or nonroutine questions to a Senior IT Coordinator or Regional Computer Center (RCC) personnel.
Places service calls with RCC vendors and coordinates service for the user.
Advises users of the ongoing status of their request and places followup calls to ensure that satisfactory service was provided.
Assists computer training functions such as providing feedback to instructors on common problems/questions and recommends training for users.
Reviews records to check for hardware/software inventory update service calls and verify or modify user identification records.
Learns the function and operation of new products systems or equipment by attending training or through tutorial or selfinstruction.
Produces basic statistical or work activity reports by generating computer queries or gather and assembling data.
Demonstrates continuous effort to improve operations decrease turnaround times streamline work processes and work cooperatively and jointly to provide quality seamless customer service.
Working knowledge of current safety policies instructions for proper usage and other procedures and professional practices required for completing job duties.
Identifies unsafe practices and conditions and brings such matters to the attention of the crew leader or supervisor.Required Education and Experience
- If you are an external candidate or plan to meet the qualifications for this position via college/university credit hours your transcripts must be attached to this application.
OPEN:
Each applicant must have completed a total of 36 quarter credit hours from an accredited college or university of which 18 credit hours must in computer science information technology and/or computer programming and 18 quarter credit hours must be in one or more of the following areas: geography engineering business administration public administration chemistry mathematics or a related field.OR
Each applicant must have completed 18 quarter credit hours from an accredited college or university in computer science information technology and/or computer programming and must have one year of professional paid work experience performing work in computer support and/or troubleshooting.
PROMOTIONAL:
Each applicant must meet the required education and experience of the open requirements.OR
Each applicant must have four years of experience in computer operations or providing technical computer support for users.
OTHER REQUIREMENTS
Must pass a security clearance check.
MILITARY EDUCATION & EXPERIENCE EVALUATIONMilitary education and experience may be substituted for college level course work at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case by case basis based on the American Council on Education (ACE) Military Guide recommendations. Candidates must attach their Joint Services Transcripts evaluated by the American Council on Education (ACE) if they would like military course work to be considered as part of the application review. Please follow the link below for additional information.
Required Experience:
IC
Employment Type
Full-Time
