Customer Technical Support Dispatcher with French

We are seeking our new Customer Tech Support Dispatcherto join the Axway team!

We are a team of friendly and passionate engineers and we are assisting Axway customers in English French or German while manifesting a genuine interest for their experience. We are offering advanced technical support on our products (and the related Operating Systems) by resolving issues that may occur during installation configuration usage and administration of our software solutions.

We are seeking a colleague to filter create and dispatch cases and calls for French (mainly) and English speaking customers. He or she will work closely with local and remote colleagues from Support to create and dispatch cases take and dispatch productrelated calls and personally handle a set of nontechnical related tickets. The ideal candidate is someone passionate about customer experience with desire and confidence to use French and English while facing customers.

To receive register and process customers requests according to internal procedures.
To handle our clients calls in an effective and pleasant way with professionalism courtesy and accuracy meeting service quality standards;
To solve customer tickets by phone email or web and within target service level agreements (SLA) while documenting all customer interactions and activities in Support CRM (SalesForce)
To ensure consistent and professional treatment of customers cases based on the Axway Support Policy and Procedures while maximizing customer satisfaction.
To provide regular feedback following the internal/external interactions and share opportunities for improving customer experience.

Preferred skills:

Excellent verbal and written communication skills inFrenchandEnglish
Excellent customer service skills and passionate about helping customers resolve their issue
Logical thinking and effective problemsolving skills
Dynamic team player and customer oriented
Reliable and capable of taking decisions in a dynamic environment.

Career Development:

This is what our candidates can expect from us if they choose to join our team:

Career development: Employee career development is one of Axways major company values and we are deeply committed to helping them leverage the promotion and job mobility opportunities that are right for them.

In addition Axways global presence creates opportunities forgeographical mobility within Axway subsidiaries

A competitive remuneration package and real benefits (meal tickets private medical insurance with dental included shared gym access Safari Bookster ElibraryAmazon Fruit Day teambuildings Christmas Party etc.

Work from home policy: 5 days per month

A future and potential for growth in an international company

A very friendly working environment with experienced professionals

Get challenged with important tasks so they can show their full potential and obtain new skills

Working time that can be flexible when needed

More paid vacation: 25 days/year

Open office space with various entertainment opportunities table tennis sports and more!

Company Overview

At Axway were more than a companywere a pioneer. For 25 years weve been empowering organizations to achieve digital transformation and unlock innovation. With a presence in 100 countries 11000 customers and a global team of over 1400 passionate professionals Axway is driving the future of enterprise integration.

Were on a mission to be the leaderin our space empowering our customers withsecure missioncritical softwareto manage and deliver impactful business outcomes from all theirdigital business interactions.

Why Axway

We believe in the power of togetherness. When youre part of Axway youre part of a culturally rich and globally connected community that thrives on exchanging ideas and tackling challenges headon. Whether working remotely or onsite youll find camaraderie collaboration and the support of leadership to inspire you daily.

Here youll grow innovate and succeed because were better together. Each step forward in your personal journey is one we take as a team. Join us and lets accomplish extraordinary things together.

Axway is a proud member of 74Software. Learn more about how Axway is transforming the future: to shape the future Lets get startedbecause at Axway together we can. Together we will.

Axway is an AA and EEO employer

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