Store Team Leader CA

Position Summary:

At CVS Health we are focused on transforming health care for our customers and on making our company a great place to work. We help people navigate the health care system and their personal health care by improving access lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations we bring this promise to life with heart every day. Our retail Store Team Leaders play a critical role in building and leading teams to consistently deliver on our brand promise.

As a CVS Health Store Team Leader (STL) you will be a singleunit retail leader responsible for leading your team to achieve operational and service excellence. The STL will achieve success through managing inspiring and coaching their direct reports consisting of Front Store (FS) crew and FS management positions. The STL will lead the store team through effective communication consistent application of SOPs and best practices provisioning of appropriate support to all departments and scheduling to the needs of the business. A model for all the STL will demonstrate CVS Healths Heart At Work behaviors HelpingWithHeart Actions and will lead their team to do the same.

Primary Roles and Responsibilities:

To successfully operate their retail location the Store Team Leader is specifically responsible to:

• Cultivate and maintain a healthy talent pipeline including oversight of front store and crosstrained colleague performance and development contributing to career progression involving hiring training performance management and where required termination of employment
• Ensure appropriate staffing to operate store successfully by scheduling to demand consistently creating and publishing the schedule 3 weeks in advance and maintaining financial stewardship of store labor spending
• Improve store performance measures (sales service loyalty shrink compliance etc. by coaching colleagues and working within the #OneTeam dynamic to identify and address barriers to operation
• Maintain a safe and highquality working environment that complies with all regulatory and company standards
• Oversee timely and quality training of front store and crosstrained colleagues
• Conduct regular checkins with all direct reports to track business goals and maintain team engagement
• Maintain a strong working relationship with Rx DL Pharmacy Manager pharmacy team and any other instore teams (e.g. Minute Clinic etc. to foster a #OneTeam mentality and support a holistic total store staffing pipeline
• Partner with FS DL to establish store priorities implement new initiatives and engage all colleagues
• Act as an ambassador for CVS Health through professional behaviors and positive engagement within the community

Education:

• High school diploma or general equivalent education (GED)

Required Qualifications:

• Must be 18 years of age
• Completion of all required training for current role within required timeframe
• High school diploma or general equivalent development (GED)
• 13 years of prior relevant work experience
• Work flexible schedules including early morning and evening shifts according to store needs and operating hours; two closing shifts per week and four weekend shifts per month are required at a minimum
  • Examples:
    • Store Manager is scheduled consistently four Saturday OR Sunday shifts each month equating to working a total of four weekend shifts per month
    • Store Manager is scheduled a Saturday and Sunday shift in the same weekend with two weekends on per month equating to working a total of four weekend shifts per month
• Lift and exert up to 50 lbs. of force occasionally up to 10 lbs. of force frequently and a negligible amount of force regularly to move

objects to and from including overhead lifting

• Ability to stand and walk for an extended amount of time

Preferred Qualifications:

• Pharmacy Technician Licensure

• Bachelors degree