Lead Director Digital Product Salesforce Manager

At CVS Health were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nations leading health solutions company we reach millions of Americans through our local presence digital channels and more than 300000 purposedriven colleagues caring for people where when and how they choose in a way that is uniquely more connected more convenient and more compassionate. And we do it all with heart each and every day.

Position Summary

CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative enterprise digital solutions that will make health care more accessible integrated and reliable for more people. We are looking for passionate driven people who want to join a high energy and growing team to make a difference in the lives of customers and want to be on the ground floor of digital innovation.

The Lead Director Product / Salesforce Manager in Commercial Network & Provider is responsible for leadership across multiple product teams. They are accountable for owning and defining the product vision and strategy the roadmap feature delivery and overall success of the product to enable a bestinclass E2E experience.

This is an individual contributor role who will lead product teams to achieve key outcomes by collaborating with Product Owners Domain Owners and Analysts and is responsible for creating a positive team culture through growing coaching and establishing high performing teams.

They manage a backlog of features and enablers to enhance the product and extend its architectural and discovery runway. They are responsible for overall product health inclusive of technical health and risk communication. They provide leadership and guidance on how to sequence and prioritize investments to optimize value.

This individual will generally work closely with the Business General Manager Design Engineering and Data/Analytics forming the Five in a Box crossdiscipline product team. They will serve as the main pointofcontact with other stakeholders such as architects techops security etc. to ensure overall cohesion for their product or experience.

Product Vision Strategy and Roadmaps

• Defines and socializes the product vision strategy and roadmap in collaboration with the 5inthebox team; assesses and refines as needed.
• Establishes Epics or initiatives that are aligned to the strategic programs and deliver upon the product strategy.
• Partners with business general manager (GM) and stakeholders to make decisions on investment priorities and develop business cases.
• Translates customer and business needs into shortterm and longterm product strategy by creating initiatives/epics defined to meet targeted outcomes.
• Connects the roadmap to specific value drivers that contribute to business priorities objectives and key results and strategic programs.
• Responsible for aligning roadmaps backlogs capacity timelines and commitments across the respective product areas needed to deliver.
• Defines product OKRs to evaluate progress towards outcomes aligned with business objectives.

Product Backlog Ownership User Story Development and Prioritization

• Responsible for aligning roadmaps backlogs capacity timelines and commitments across the respective product areas needed to deliver.
• Facilitates agile ceremonies & meetings including PI Planning in partnership with the product leadership team.
• Define epics features & partner with respective product owners to define user stories identifies dependencies and works with teams to size ahead of future quarters.
• Ensures that incremental learnings from product delivery are prioritized in the backlog.

Trend Monitoring and Product Performance

• Uses performance data to establish feedback loops to continuously develop new insights and hypotheses about product health. Key metrics include core Product Metrics Technical Health Customer Feedback (and/or other appropriate metrics).
• Tracks product OKRs to understand progress towards outcomes and KPIs to understand product health socializes progress and consistently reinforces objectives and alignment with solutionlevel or portfolio outcomes.
• Coordinates product launches including beta testing user feedback collection and product documentation.

Product Value CrossFunctional Teaming and Stakeholder Management

• Sets the direction and provides continuous feedback for discovery work ensuring that the product team is focused on continuous exploration.
• Understands market and customer needs through partnership with business & customer insight teams.
• Accountable for showcasing the product teams delivery and final output to stakeholders.
• Interface and partners with Product Strategy to communicate progress insights and risks across the business specifically with key stakeholders.
• Ensures business strategies and targeted outcomes are well understood and socialized to product teams.
• Leads the 5inthebox crossfunctional team including strong partnership with business General Managers.

Grow and Develop the Team

• Champions strong product management and agile mindsets and values by actively communicating team wins and opportunities.
• Establishes high performing teams by growing coaching and maintaining quality Product Owners and Domain Owners and defining team norms on how teams working on this product operate.
• Responsible for promoting and setting a customercentric culture where all teams understand the current performance of the product opportunities areas and the north star vision and are monitoring and proactively reacting to key product health metrics and communicating updates.

Required Qualifications

• 10 years of experience in technical product management.
• 3 years of Salesforce work experience plus Certified Salesforce Developer or Architect accreditation.
• 7 years of experience in building and managing technical product teams using Agile framework.

Preferred Qualifications

• Ability to drive cross functional teams to alignment in the midst of ambiguity.
• Strong decisionmaking skills in fast moving environments.
• Experience leading product transformation within a large enterprise
• Strong negotiation organizational management analytical and people skills.
• Datadriven decision making and quantitative analysis skills.

Education

Bachelors degree or equivalent work experience

Certified Salesforce Developer or Architect accreditation.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual fulltime salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or shortterm incentive program in addition to the base pay range listed above. This position also includes an award target in the companys equity award program.

Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages our great benefits include:

• Affordable medical plan options a 401(k) plan (including matching company contributions) and an employee stock purchase plan.

• Nocost programs for all colleagues including wellness screenings tobacco cessation and weight management programs confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off flexible work schedules family leave dependent care resources colleague assistance programs tuition assistance retiree medical access and many other benefits depending on eligibility.

For more information visit anticipate the application window for this opening will close on: 04/28/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.