Patient Enrollment Specialist

At CVS Health were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nations leading health solutions company we reach millions of Americans through our local presence digital channels and more than 300000 purposedriven colleagues caring for people where when and how they choose in a way that is uniquely more connected more convenient and more compassionate. And we do it all with heart each and every day.

Company: Oak Street Health

Title: Patient Enrollment Specialist

Role Description

The House Calls Patient Enrollment Specialist (PES) is an integral part of the inhome care team. The PES is responsible for conducting outreach to offer the @HOME program to patients who need our innovative homebased care model. The PES will work closely with teams to continuously identify new and creative ways to connect with patients to engage in the program.

Program Overview

The House Calls Program (known as @HOME) delivers highquality primary care to Medicare patients in their home. The @HOME program takes a teambased approach to providing outstanding patient care. Our Care Teams consisting of a Provider Medical Assistant/Scribe (CIS/MA) Behavioral Health Specialist (BHS) and Mobile Operations Coordinator (MOC) build individual relationships across a panel of about 75 patients seen monthly. The Care Team is responsible for delivering excellent hightouch primary care and coordinating the care of patients.

Core Responsibilities

The Patient Enrollment Specialist will conduct outbound calls to eligible patients to introduce the @HOME program and encourage patients to participate in the innovative homebased care model.

What were looking for

• Track record of success in healthcarerelated engagement sales and/or marketing

• Ability to independently foster relationships with patients and their caregivers

• A passion patience and ability to explain complex topics to seniors and their caregivers

• Ability to educate patients about numerous care services accessible through their health plan or their PCP

• A commitment to performing meaningful work that dramatically improves the lives of older adults

• An understanding of the Medicare and Medicare Advantage programs

• A demonstrated ability to operate independently in a fastpaced environment

• Excellent communication followup teamwork and problemsolving skills

• Computer skills: Ability to quickly navigate and use multiple computer programs to include but not limited to: Gmail MS Word or Google Docs Excel or Google Sheets etc.

• Bilingual (English and Spanish) a plus

• US Work Authorization is required

• Someone who embodies being Oaky

What does being Oaky look like

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health

Oak Street Health is on a mission to Rebuild healthcare as it should be providing personalized primary care for older adults on Medicare with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patients communities and focused on the quality of care over volume of services. Were an organization on the move! With over 150 locations and an ambitious growth trajectory Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.

Oak Street Health Benefits:

• Missionfocused career impacting change and measurably improving health outcomes for Medicare patients

• Paid vacation sick time and investment/retirement 401K match options

• Health insurance vision and dental benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.

Learn more at Weekly Hours