Principal Program Manager Emerging FBA
Principal Program Manager Emerging FBA
Posted on :
14-04-2025
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1 Vacancy
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Job Description
Are you customer obsessed flexible smart and analytical strategic yet focused hungry and passionate about ecommerce experienced and entrepreneurial leader with a strong work ethic If yes this opportunity will appeal to you.
The ideal candidate will be enthusiastic about managing challenging projects across multiple teams and locations unlocking potential of multiple Stores across the world. We are looking for Principal Program Manager who shares Amazons passion for the customersomeone who understands the importance of compelling delivery programs in creating an overall customer (seller and buyer) experience.
In this role you will be responsible for working closely with Stores across Emerging Markets including program teams sellers seller support customer service Supply Chain and Operations to identify inbound and fulfillment issues faced by sellers and work with them to alleviate their issues. You will also partner with product management teams to identify long term delivery and fulfillment features and programs to improve the seller and customer experience on the Amazon.
Key job responsibilities
Identify analyze and own solutions for seller/customer experience impacting issues
Drive process improvements and keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadlinedriven environment
Gather and analyze customer and seller feedback to identify customer experience improvement initiatives and work with Product team to implement those
Measure operations performance and work with other teams (Supply Chain and Operations Seller Support and Product Management) to ensure goals are met
Drive visibility to senior VP/SVP leadership by owning mechanisms such as QBR.
Identify blockers resolve or escalate seeking support from leadership
Drive accountability across Stores to product and program deployments and overall improvement in SX Speed Selection and Cost to Serve
10 years of working cross functionally across several teams experience
MBA
Experience defining program requirements and using data and metrics to determine improvements
Experience working with presenting to and influencing senior executives up to VP level
Experience owning program strategy and end to end delivery
Experience working cross functionally with tech and nontech teams
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The ideal candidate will be enthusiastic about managing challenging projects across multiple teams and locations unlocking potential of multiple Stores across the world. We are looking for Principal Program Manager who shares Amazons passion for the customersomeone who understands the importance of compelling delivery programs in creating an overall customer (seller and buyer) experience.
In this role you will be responsible for working closely with Stores across Emerging Markets including program teams sellers seller support customer service Supply Chain and Operations to identify inbound and fulfillment issues faced by sellers and work with them to alleviate their issues. You will also partner with product management teams to identify long term delivery and fulfillment features and programs to improve the seller and customer experience on the Amazon.
Key job responsibilities
Identify analyze and own solutions for seller/customer experience impacting issues
Drive process improvements and keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadlinedriven environment
Gather and analyze customer and seller feedback to identify customer experience improvement initiatives and work with Product team to implement those
Measure operations performance and work with other teams (Supply Chain and Operations Seller Support and Product Management) to ensure goals are met
Drive visibility to senior VP/SVP leadership by owning mechanisms such as QBR.
Identify blockers resolve or escalate seeking support from leadership
Drive accountability across Stores to product and program deployments and overall improvement in SX Speed Selection and Cost to Serve
10 years of working cross functionally across several teams experience
MBA
Experience defining program requirements and using data and metrics to determine improvements
Experience working with presenting to and influencing senior executives up to VP level
Experience owning program strategy and end to end delivery
Experience working cross functionally with tech and nontech teams
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
Key Skills
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