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Job Description
Why Charlie Health
We are currently facing a nationwide mental health epidemic marked by rising rates of depression anxiety trauma substance use disorders and suicide. At the same time those seeking help often encounter barrierswhether geographic financial or systemicthat prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.
At Charlie Health our mission is to connect the world to lifesaving mental health treatment. Our innovative virtual programs combine curated group sessions individual therapy and family therapy delivered through personalized evidencebased treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities Charlie Health provides a pathway to longterm recovery with over 90 of our clients seeing improvement in their most challenging mental health symptoms.
Every member of our team shares a deep commitment to this mission. If youre driven to make a meaningful impact we invite you to join us in reshaping the future of mental healthcare.
About the Role
We are a startup with a big vision and your role will be essential to our success. Youll be granted an unparalleled level of responsibility as your efforts will literally define how many kids we are able to treat. Youll work handinhand with our team to facilitate admission for hundreds of atrisk youth. Youll obsess (in a healthy way) over ensuring that every possible patient and family member feel taken care of by Charlie Healths admissions team. This position is highly interactive and serves as a critical part of aiding our patients as you will be their first introduction to Charlie Health. The admissions team ensures that all admissions processes are completed within the designated time and documentation is professionally presented.
Our team is comprised of passionate forwardthinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing lifesaving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental health care that will impact millions of lives in a profound way.
As a pivotal member of our startup your role is integral to our vision. Your responsibilities are not just operational but directly tied to our core mission increasing the number of young people we can treat. Youll be responsible for meeting and exceeding specific admission quotas actively driving our patient outreach and acquisition efforts. This role requires a proactive approach to engaging potential patients and families ensuring a seamless admissions process and adhering to strict timelines and documentation standards. Your performance will be measured against key KPIs including admission rates patient satisfaction scores and timetoadmission metrics.
Responsibilities
- Ensure a supportive positive experience for clients and referral sources / external providers
- Work directly with clients families and referral sources to understand their needs and preferences
- Make accurate and timely outbound referrals for who are not admitted to Charlie Health
- Collaborate closely with internal stakeholders at Charlie Health (e.g. clinical team admissions team) as needed to fulfill job responsibilities
- Document all client and referral source interactions in the electronic record system
- Work closely with the Clinical Outreach and Partnerships teams to build a deep understanding of referral sources and the services they provide
- Function as a liaison between Charlie Health and partners to ensure all ongoing needs are met and the client experience remains at the center
- Adhere to stated policies and procedures and achieve performance metrics goals
Qualifications
- High school diploma or equivalent
- At least 12 years of contactcenter technology experience
- At least 12 years of sales experience
- Proven track record of meeting or exceeding performance targets particularly in client admissions or salesrelated roles.
- At least 1 year of experience in Salesforce or similar CRM
- Commitment to upholding Charlie Healths Mission Vision and Values.
- Experience working with adolescents and young adults in a mental health context a plus
- Proficiency in multitasking and operating in a highpaced environment
- High emotional intelligence and familiarity with HIPAA policies
- Proficiency in Microsoft Office and Google Suite
Benefits
Charlie Health is pleased to offer comprehensive benefits to all fulltime exempt employees. Read more about our benefits here.#LIRemote
Our Values
- Connection: Care deeply & inspire hope.
- We care personally about every single person in the Charlie Health ecosystem: our clients providers and team members alike.
- We inspire hope with every interaction reminding our clients that we truly and unconditionally believe in them.
- Congruence: Stay curious & heed the evidence.
- We ask why five times before were satisfied with the answer. We dont stick to the status quo; we challenge our assumptions and remain humble.
- Above all were resultsoriented. When we find data that calls our original plan into question we modify or pivot.
- Commitment: Act with urgency & dont give up.
- We work as swiftly as possible. The mental health crisis is relentless and so are we.
- Our clients dont give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth email addresses. Legitimate emails will never originate from gmail yahoo or other commercial email services.
Recruiting agencies please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner and we will not pay any fee associated with unsolicited referrals.
At Charlie Health we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role without regard to disability or need for accommodation.
Employment Type
Full Time
