Senior Program Manager Payment Acceptance Experience Cost to Serve
Senior Program Manager Payment Acceptance Experience Cost to Serve
Posted on :
14-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 104100 - 185000
Vacancy
1 Vacancy
Posted on :
14-04-2025
Job Description
The Amazon Payment Acceptance & Experience Team is responsible for how Amazons customers pay on Amazons sites and through Amazons services around the globe. You will work with the biggest players in the payments industry to deliver bestinclass customer payment experiences while driving change in the industry.
You will use your experience to create and maintain our issuing banks outreach program. You will coordinate a team of product managers and account managers to track the outreach and enable to scale it. You will create a scorecard of metrics to follow with the team and contribute to driving the team priorities deliver pitches FAQs standard processes that are relevant for the program.
Key job responsibilities
Oversee the endtoend of the payments trust program by coordinating with key stakeholders across teams. Design and implement fraud detection policies prevention procedures and response controls for payment abuse incidents.
Direct the integration of fraud detection technologies with existing systems while maintaining operational efficiency. Manage program resources timelines and budgets to ensure costeffective delivery. Set up monitoring protocols evaluate system performance and establish incident response frameworks to strengthen payment security measures.
Lead crossfunctional initiatives involving Product Engineering and Buyer Risk Prevention teams. Conduct indepth investigations into payment issues preparing concise summaries and actionable recommendations for leadership. Oversee program balancing costeffectiveness with operational goals. Escalate critical findings promptly to appropriate stakeholders.
Act as subject matter expert on payment trust by developing training modules and establishing investigative best practices. Design and optimize monitoring systems with SOPs for incident detection and response. Evaluate select and implement fraud detection technologies that integrate with existing infrastructure.
Drive continuous improvement by monitoring program effectiveness identifying areas for optimization and implementing enhancements to strengthen fraud and abuse prevention strategies.
Develop comprehensive business reports metrics and presentations highlighting successes challenges and areas for improvement.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular fulltime employees include: 1. Medical Dental and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Excellent written and verbal communication and presentation skills .
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
You will use your experience to create and maintain our issuing banks outreach program. You will coordinate a team of product managers and account managers to track the outreach and enable to scale it. You will create a scorecard of metrics to follow with the team and contribute to driving the team priorities deliver pitches FAQs standard processes that are relevant for the program.
Key job responsibilities
Oversee the endtoend of the payments trust program by coordinating with key stakeholders across teams. Design and implement fraud detection policies prevention procedures and response controls for payment abuse incidents.
Direct the integration of fraud detection technologies with existing systems while maintaining operational efficiency. Manage program resources timelines and budgets to ensure costeffective delivery. Set up monitoring protocols evaluate system performance and establish incident response frameworks to strengthen payment security measures.
Lead crossfunctional initiatives involving Product Engineering and Buyer Risk Prevention teams. Conduct indepth investigations into payment issues preparing concise summaries and actionable recommendations for leadership. Oversee program balancing costeffectiveness with operational goals. Escalate critical findings promptly to appropriate stakeholders.
Act as subject matter expert on payment trust by developing training modules and establishing investigative best practices. Design and optimize monitoring systems with SOPs for incident detection and response. Evaluate select and implement fraud detection technologies that integrate with existing infrastructure.
Drive continuous improvement by monitoring program effectiveness identifying areas for optimization and implementing enhancements to strengthen fraud and abuse prevention strategies.
Develop comprehensive business reports metrics and presentations highlighting successes challenges and areas for improvement.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular fulltime employees include: 1. Medical Dental and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Excellent written and verbal communication and presentation skills .
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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