Operations Analyst
Operations Analyst
Posted on :
14-04-2025
Employer Active
1 Vacancy
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Job Description
Amazon is a fast paced dynamic company with a focus on being the most customercentric company in the world. Amazon offers services to retailers in India to sell on and grow multichannel commerce. Amazon is known across the globe as the most trusted company on the Internet. We are committed to delivering an exceptional customer experience.
Amazon Payments processes billions of secure online transactions via a number of payment mechanisms including credit cards convenience store payment netbanking digital cash cash on delivery and electronic gift certificates. Amazon Payments owns and maintains the software platform which processes 20 payment methods worldwide. Transactions are processed on behalf of thousands of merchants including Amazon.
CERT within the payment operations team handle queries which require indepth review and could not be resolved in the first instance by the customer service (CS) team. The escalations are raised via tickets (TT) / SIMs by the CS team to CERT which have to be resolved within defined SLAS. These involve deep dive into multiple systems and collaborate with payment partners / business and product stakeholders to provide the resolution and enhance client experience.
The ideal candidate is a motivated selfstarter that can work independently in a fast paced ambiguous environment with limited supervision. He or she must be a fast learner who can quickly absorb the nuances of Amazons varied payment offerings as well as the behaviour of Amazons internal systems. He or she will be analytical and data driven in decision making with a demonstrated ability to drive issues to completion. The candidate must have superior verbal and written communication skills and be comfortable presenting issues to management.
Key job responsibilities
Ability to dive deep into a problem perform Root Cause Analysis and identify constraints to recommend a solution on this we will test the candidates ability to think logically through a given issue structure their thoughts identify the problem correctly and then recommend appropriate solutions
Ability to deal with ambiguity use discretion and judgment to take decisions on critical business
Proficiency in SQL
Exposure to back office operations escalation management and troubleshooting environments
Experience in managing high priority queues
Bachelors degree
1 years of operations experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazon Payments processes billions of secure online transactions via a number of payment mechanisms including credit cards convenience store payment netbanking digital cash cash on delivery and electronic gift certificates. Amazon Payments owns and maintains the software platform which processes 20 payment methods worldwide. Transactions are processed on behalf of thousands of merchants including Amazon.
CERT within the payment operations team handle queries which require indepth review and could not be resolved in the first instance by the customer service (CS) team. The escalations are raised via tickets (TT) / SIMs by the CS team to CERT which have to be resolved within defined SLAS. These involve deep dive into multiple systems and collaborate with payment partners / business and product stakeholders to provide the resolution and enhance client experience.
The ideal candidate is a motivated selfstarter that can work independently in a fast paced ambiguous environment with limited supervision. He or she must be a fast learner who can quickly absorb the nuances of Amazons varied payment offerings as well as the behaviour of Amazons internal systems. He or she will be analytical and data driven in decision making with a demonstrated ability to drive issues to completion. The candidate must have superior verbal and written communication skills and be comfortable presenting issues to management.
Key job responsibilities
Ability to dive deep into a problem perform Root Cause Analysis and identify constraints to recommend a solution on this we will test the candidates ability to think logically through a given issue structure their thoughts identify the problem correctly and then recommend appropriate solutions
Ability to deal with ambiguity use discretion and judgment to take decisions on critical business
Proficiency in SQL
Exposure to back office operations escalation management and troubleshooting environments
Experience in managing high priority queues
Bachelors degree
1 years of operations experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Employment Type
Full-Time
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